Intulse review for insurance agents: pricing, dialing and compliance
Intulse is a cloud phone system for desk phones, the browser and a mobile app. It logs calls and recordings into AgencyBloc, MedicarePRO, NowCerts, NextAgency and QQCatalyst.
There is one plan, priced per extension, with the rate falling as the account grows.
- Best for
- Agencies that want office phones logging calls to AgencyBloc, MedicarePRO, NowCerts or QQCatalyst
- Type
- Business phone system
- Price
- From $26 to $42 an extension per month, 2-extension minimum
- Dialing
- Manual and click-to-call. The terms rule out auto-dialing on unlimited minutes
- Texting
- One-to-one texts included. Bulk and API texts paid per message
- Recording
- Included, kept while the account is open
- CRM connections
- AgencyBloc, MedicarePRO, NowCerts, NextAgency and QQCatalyst
Our take
Intulse earns a look for its insurance links. Few phone systems write call logs and recordings straight into AgencyBloc, MedicarePRO or NowCerts.
It is not a dialer. The service agreement says unlimited minutes aren't for auto-dialing or call centers.
Recordings stay until you delete them, which helps Medicare agencies, and copies in the CRM outlast the account.
Pros
- Call logs and recordings in AgencyBloc, MedicarePRO and NowCerts
- Recordings kept until you delete them
- Listen, whisper and barge included
- Text archiving to Smarsh and Global Relay
- Many ring group and queue patterns
Cons
- No dialer, and auto-dialing is ruled out
- 12-month term for offices under 5 extensions
- No 10DLC registration for sole proprietors
- No refunds
- Queues and integrations cost extra
Plans and pricing
| Extensions on the account | Price per extension a month | Notes |
|---|---|---|
| 2 to 4Smallest offices | $42 | 12-month first term |
| 5 to 9Small agencies | $36 | Monthly |
| 10 to 24Mid-size agencies | $34 | Monthly |
| 25 to 99Large agencies | $28 | Monthly |
| 100 or moreCall floors and multi-office groups | $26 | Monthly |
One plan with every core feature, priced by how many extensions you have, as of October 2026, from Intulse's pricing page. Billing starts at 2 extensions.
What it would cost you
Cost per month
First-year cost
Cost per live call
Pick the tier that matches your extension count. Integrations, queues, numbers, E911, recording storage and taxes are extra.
Good to know before you buy
- Agency system links cost $2.50 a user a month.
- Call queues cost $5 an agent a month.
- E911 is $2 a number a month. A 911 call from a number without it costs $150.
- Recording storage runs $0.10 a GB a month, about 1 MB a minute.
- Intulse can raise fees on 30 days' notice, capped at 15%.
Numbers, texts and registration
| Item | Price |
|---|---|
| Extra local number | $2.50 a month |
| First toll-free number | $20 a month |
| More toll-free numbers | $5 a month each |
| Bulk or API text | $0.007 a segment |
| Texting brand registration | $8 once |
| Texting campaign submission | $20 each |
| Texting campaign | $3 to $15 a month |
Dialing modes
| Mode | What it does | Lines per agent | Plan |
|---|---|---|---|
| Keypad, contact search and speed dial | Dial from a desk phone, browser or mobile app | 1 | Included |
| Click to Call | Dial from a connected agency system | 1 | Integrations add-on |
- Auto-dialing
- The service agreement says unlimited minutes aren't for auto-dialing or call centers
- API calls
- The API can start a call
Inbound calls and transfers
Intulse handles inbound well for its size. Ring groups have many patterns, and paid queues add eight ways to share calls among agents.
- Routing
- Virtual receptionist, phone menus, time and calendar rules
- Queues
- Paid add-on. Least recent, fewest calls, round robin, linear, random or ring all
- Ring groups
- Ring all, hunt, first available, first not on the phone or random
- After hours
- Time and calendar routing
Phone numbers and spam labels
- Who supplies numbers
- Intulse, ordered in the account center
- Porting in
- Under 50 numbers in 5 to 18 business days, with a temporary number meanwhile
- Taking numbers with you
- Port before the termination date. A special-request fee can apply
- Caller name
- Up to 15 characters, live with most carriers in 7 to 10 business days
- Spam label monitoring
- Yours, through Free Caller Registry
Do Not Call, calling hours and consent
- National Do Not Call list
- Not scrubbed
- Calling hours
- Not enforced
- Opt-outs
- STOP blocks texts from that number until START. The four automatic replies can be edited
Phones, not a dialer Intulse has no list tools, so there is nothing to scrub or pace. Producers who dial leads still need their own Do Not Call process.
Texting and registration
- Plans with texting
- Included. Bulk and scheduled texts are paid per segment
- Pictures
- Yes
- Carrier registration
- Intulse files the 10DLC registration (US carrier registration for business texting) from your legal name and tax ID
- Sole proprietors
- Not accepted for 10DLC. Use a toll-free number instead
- Campaign lock
- A submitted campaign carries a 3-month registry commitment, even if denied
- Banned uses
- Third-party lead generation and affiliate marketing
- Opt-out words
- STOP, START and HELP
Call recording and Medicare
- Recording
- Inbound and outbound, automatic or on demand. Ring groups can force it
- Pause
- Allowed users can start and stop
- How long it's kept
- Until you delete it, while the account is open
- Where it's stored
- US data centers
- Export
- One at a time, or a monthly ZIP for a quoted fee
- Transcripts
- Voicemail included. Call transcripts through GReminders or Jump
- After you cancel
- Data can be deleted. Recordings copied to AgencyBloc stay there
Under CMS's rule for the 2027 plan year, Medicare agencies need six years of sales calls on file. Intulse holds recordings with no time limit while you stay, and copies in AgencyBloc or MedicarePRO survive a switch.
CRM and agency system connections
| Connects to | Type | How | What moves |
|---|---|---|---|
| AgencyBloc | Agency CRM | Built in | Caller name in. Call log with recording out, texts nightly |
| MedicarePRO | Medicare CRM | Built in | Caller name in. Call log with recording out |
| NowCerts | Agency system | Built in | Caller name in. Call log with recording out. Ask support to turn it on |
| NextAgency | Agency system | Built in | Caller name in. Call log with recording out |
| QQCatalyst | Agency system | Built in | Caller name in. Call log with recording out |
| Smarsh and Global Relay | Archive | Built in | Daily text logs |
| GReminders and Jump | AI notes | Built in | Call transcripts, summaries and tasks |
| Zapier | Automation | Zapier | Call events to other apps |
Agency system links need the integrations add-on. Salesforce, HubSpot and Zoho CRM are also listed. Zapier is billed separately.
Reporting and coaching
Reports
- Call detail with spreadsheet export
- Extension and queue activity by hour
- Queue agent and disconnect reports
- Text logs with attachments
Coaching
- Listen, whisper and barge, admins only by default
- Live status of each extension
Getting started
Book a demo
Intulse sells by demo.
Port your numbers
Send a recent bill and the transfer form. Keep the old carrier until it finishes.
Register for texting
Enter your legal name and tax ID. Intulse files it.
Connect your agency system
Add the integrations add-on and link AgencyBloc, NowCerts or another system.
Train the team
Setup videos are free. Live training is paid.
Phone, email and account center support weekdays 9 AM to 8 PM Eastern, with an emergency voicemail line.
Contract and canceling
- Term
- 12 months first for fewer than 5 extensions. Otherwise monthly unless the order says more
- Renewal
- Month to month after the first term
- Notice
- 30 days in writing
- Leaving early
- All remaining payments in the first term come due
- Uptime credit
- 99.9% target, with a credit you must request, capped at half the month
- Your data
- Port numbers and download recordings before termination
Terms as of October 2026, from Intulse's service agreement and pricing page.
What users say
What reviewers say most often, as of October 2026.
What users like
- Responsive customer service
- Everyday calling
- CRM connections
- Moving among a desk phone, the browser and a mobile app
What users dislike
- Audio or app trouble
- Mobile speaker and transfer quirks
- Setup that needs support
- Caller ID or contact matching problems
Intulse alternatives
- Ooma OfficeFrom $19.95 a user per monthPhones with an AgencyZoom link and simple list dialer
- NextivaFrom $15 a user per month, billed yearlyPhones plus a predictive contact center
- RingCentralPer user, prices on its sitePhones with an AMS360 partner link
- DialpadFrom $15 a user per month, billed yearlyPhones with a separate power dialer
- ClientCircleQuote only, texting from $15 a user per monthAgency CRM with texting, no calling
See every option in insurance dialers.
Frequently asked questions
How much does Intulse cost?
$42 an extension a month for 2 to 4 extensions, falling to $26 at 100 or more. Integrations add $2.50 a user.
Does Intulse work with AgencyBloc?
Yes. It shows the caller, then writes a call log with the recording after the call.
Does Intulse have a power dialer?
No. Calls are manual or click-to-call.
How long does Intulse keep call recordings?
Until you delete them, as long as the account is open. Storage is billed by the gigabyte.
Can a sole proprietor text through Intulse?
Not on a local number. Intulse suggests a toll-free number instead.
How we researched this review. We based this review on the pricing, terms and product pages published by Intulse, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan Intulse quit selling or a contract term that reads different now, let us know and send the link to the page where Intulse has it. Somebody here pulls up that page and checks it before we change anything on ours.