ClientCircle review for insurance agents: pricing, texting and compliance
ClientCircle, formerly Rocket Referrals, is an insurance CRM for marketing and client service. It texts and emails clients for renewals, reviews, referrals and cross-sells.
It has no dialer. Calls stay on your phone system, and texting is a per-user add-on.
- Best for
- Independent agencies that want an insurance CRM with client texting and marketing
- Type
- Insurance CRM with texting and marketing automation
- Price
- Quote only. Texting $15 a user per month
- Dialing
- None. Calls stay on your phone system
- Texting
- One-to-one and automated texts, with a line per active user
- CRM connections
- AMS360, Applied Epic, QQCatalyst, EZLynx and Amplo
Our take
ClientCircle belongs on a dialer shortlist only if texting clients is the goal. It sends renewal, review and cross-sell texts from data your agency system feeds in.
It splits marketing and informational opt-outs by channel, so a client can stop promotions and still get service texts.
It can't send one-time mass texts, and it never places calls.
Pros
- Automated renewal, review and cross-sell texts
- Loads clients from AMS360, Epic and EZLynx
- Opt-outs by message type and channel
- Secure links for files up to 100 MB
- Calls to texting numbers forward to your line
Cons
- No calling or dialer
- No one-time mass texts
- Plans are quote only
- Leaving early can cost remaining fees
Plans and pricing
- How it's priced
- Quote only. ClientCircle builds a monthly or yearly plan from the features you pick
- Plans
- Pro and Premium
- Texting
- $15 per active user a month
- More contacts
- $40 a month for each 1,500
- Website
- $200 a month on a compatible plan
Add-on prices as of October 2026, from ClientCircle's help center.
Texting registration fees
| Item | Price |
|---|---|
| Brand registration | $4 once |
| Campaign registration | $15 once |
| Campaign | $1.50 to $10 a month |
| Carrier charge per text | $0.005 to $0.01 |
Good to know before you buy
- Stopping use doesn't cancel. The purchase agreement needs formal notice.
- Leaving early can cost a share of remaining fees plus repaid discounts.
- Unused card and letter credits expire without refund.
Inbound calls and transfers
ClientCircle doesn't handle calls. A call to a texting number forwards to your business line, and web chat lands in its own inbox.
Phone numbers and spam labels
- Who supplies numbers
- ClientCircle issues local or toll-free texting numbers
- Bring your own number
- Connect an existing RingCentral number, or port one with a recent bill
- Calls to the texting number
- Forwarded to your business line
Do Not Call, calling hours and consent
- National Do Not Call list
- No scrub. The terms put TCPA consent on you
- Your own do-not-call list
- A do-not-send list you attach to campaigns. HawkSoft's do-not-market flag can feed it
- Consent records
- Opt-in type set per texting number, with opt-in tools on each contact
- Opt-outs
- Turn off marketing, informational, text, email or mail per contact
Marketing texts need consent ClientCircle separates marketing from informational messages. Make sure each client's consent matches the type of text you send.
Texting and registration
- Plans with texting
- A per-user add-on. One line per active user plus an agency line
- Uses
- Surveys, reviews, check-ins, renewals and cross-sells, one-to-one or automated
- Mass texts
- One-time blasts aren't available
- Pictures and files
- Sent as secure links up to 100 MB in total
- Carrier registration
- You give your legal name and tax ID, and ClientCircle helps file the 10DLC registration (US carrier registration for business texting)
- Toll-free texting
- ClientCircle estimates six to nine weeks for verification
Client and policy records
ClientCircle keeps clients and prospects for marketing and service work. Contacts come in from your agency management system.
- Where clients come from
- AMS360 automatically, Applied Epic by nightly report, QQCatalyst, EZLynx and Amplo
- Pipelines
- Custom sales and service pipelines
- Contact preferences
- Marketing, informational, transactional and legal messages, by channel
- Access
- Users can be limited to contacts where they are primary
Renewals, retention and cross-sell
- Automated outreach
- Texts and emails for renewals, cross-sells, check-ins and surveys
- Reviews and referrals
- Review requests, referral automation and Google review monitoring
- Retention risk
- CircleAI flags clients at risk and gauges sentiment
- Call tasks
- Phone reminders build a call list. They don't place calls
Medicare and health
- Call recording
- None. Calls stay on your phone system, so keep Medicare recordings there
- Health data
- A business associate agreement costs extra, and ClientCircle tells customers not to store highly sensitive health information
Commissions
Keep commissions in your agency management system. ClientCircle doesn't track them.
CRM and agency system connections
| Connects to | Type | How | What moves |
|---|---|---|---|
| AMS360 | Agency system | Built in | Clients added automatically |
| Applied Epic | Agency system | Built in | Changes pushed in by nightly report |
| QQCatalyst | Agency system | Built in | Contacts added |
| EZLynx | Agency system | Built in | Reports uploaded or emailed in |
| Amplo (formerly Veruna) | Agency system | Built in | Customers added |
| SmartFinancial | Lead vendor | Built in | Prospects and mobile opt-ins |
| RingCentral | Phone system | Built in | Text from an existing RingCentral number |
| Webhooks | Automation | API | A journey step posts to your URL |
Salesforce, Zapier and an API are also listed. Zapier is billed separately.
Reporting
Reports
- Dashboards for engagement and feedback, plus messaging and performance
- Email open and click rates
Client portal and mobile app
- Apps
- Web, iOS and Android
- Client-facing tools
- Agency websites with lead forms and web chat
Getting started
Book a demo
ClientCircle builds the plan with you.
Connect your agency system
Link AMS360, Epic or another system so clients load.
Set up texting
Your account manager sets up numbers. Have your tax ID, privacy policy and consent checkbox ready.
Build journeys
Turn on renewal, review and cross-sell campaigns.
Support by email, phone, a help center and an account manager.
Contract and canceling
- Term
- Set in a signed purchase agreement, billed in advance
- Renewal
- At the agreed increase, or a new price with notice
- Canceling
- Formal notice under the agreement
- Leaving early
- The agreement can require a share of the remaining fees and repayment of discounts, due within 7 days
- Your data
- Export contacts first. Production data is deleted within 60 days
Terms as of October 2026, from ClientCircle's terms of service.
ClientCircle alternatives
- TextSpotFrom $29 a month, or $150 a yearTexting platform built for insurance agencies
- IntulseFrom $26 to $42 an extension per month, 2-extension minimumPhone system with AgencyBloc and NowCerts logging
- Lightspeed VoiceQuote onlyPhone system with AMS call logging
- RingCentralPer user, prices on its sitePhone system that can supply your texting number
See every option in insurance dialers.
Frequently asked questions
How much does ClientCircle cost?
Plans are quote only. Texting adds $15 per active user a month.
Does ClientCircle have a dialer?
No. It handles texting, email and web chat.
Does ClientCircle connect to AMS360?
Yes. Clients are added automatically.
Can ClientCircle send mass texts?
Not one-time blasts. It sends one-to-one and automated texts.
How we researched this review. We based this review on the pricing, terms and product pages published by ClientCircle, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan ClientCircle quit selling or a contract term that reads different now, let us know and send the link to the page where ClientCircle has it. Somebody here pulls up that page and checks it before we change anything on ours.