Xanatek review: pricing, downloads and accounting
Xanatek Connect is a browser-based agency management system for independent P&C agencies. It holds clients and policies, takes IVANS downloads, fills ACORD forms, runs Xanatek's own XanaRate comparative rater and handles invoices and receipts.
It fits small and mid-size agencies that want training without a meter running. Xanatek bills a monthly fee by user count, quoted along with startup and conversion fees.
- Best for
- Small and mid-size independent P&C agencies that want training included
- Lines
- Personal and commercial P&C
- Price
- Quote only. A monthly fee by user count, plus startup and conversion fees
- How it runs
- Browser
- Carrier downloads
- IVANS policy, claims and commission downloads
- Accounting
- Invoices, receipts and producer payables
- Contract
- No term or notice period published
- Demo or trial
- Free demo. No free trial
Our take
Xanatek Connect suits a small or mid-size P&C agency that wants a browser AMS with its own rater and as much training as staff need. Personal lines shops get downloads, XanaRate and producer pipelines in one place.
Check the accounting. Connect does invoices, receipts and producer payables, so ask in the demo how the rest of your books would run.
Pros
- Unlimited training in the monthly fee
- XanaRate comparative rater built in
- Producer pipeline tracking included
- Runs in any browser
- PIA members save 15% on setup
Cons
- No published prices
- Client portal still coming soon
- E-signature, marketing and enhanced texting cost extra
- No refund when you cut users
Plans and pricing
- How it's priced
- A monthly support fee set by your user count, quoted by Xanatek
- What's included
- Unlimited training, support, basic texting, downloads, ACORD forms, invoices and the Sales Machine pipeline
- Setup and conversion
- A startup fee and a data conversion fee, both quoted
- Who to ask
- Xanatek sales at 800-875-6033
| Fee | Price | When it applies |
|---|---|---|
| Card payments | 3% of the monthly fee | Paying the monthly fee by credit card |
| Returned ACH debit | $35 | Charged with the returned amount |
| Add-ons | Quote only | XanaSign, XanaFuel, enhanced texting and Call Center |
From Xanatek's site and billing forms, checked October 2026.
Good to know before you buy
- User changes are due 5 business days before the billing cycle.
- There is no credit or refund when you drop users, and a reduction has to last 30 days.
- Xanatek's user form asks for both total users and the most logged in at once. Ask which one sets your fee.
Group offers
Members of PIA, the National Association of Professional Insurance Agents, get 15% off the startup and data conversion fees.
Clients and policies
Clients, prospects, policies, contacts, notes and files sit together, and documents link to the notes, tasks and emails they belong to.
- Custom fields
- Your own categories and tags to sort and report on any record
Carrier downloads
- Download routes
- IVANS, the network most carriers use to send downloads
- Policy downloads
- Personal and commercial lines
- Commission downloads
- Where the carrier offers them, plus Excel commission files you import
- eDocs and claims
- Claims downloads, and eDocs and messages that attach to the client file on their own
Certificates, ACORD forms and claims
- ACORD forms
- A full set of ACORD forms, the industry's standard insurance forms, built in
- Policy changes
- New policies and changes processed in Connect
Rating and quoting
- Built-in quoting
- XanaRate, Xanatek's own comparative rater
- Raters that connect
- ACS, Applied Rater, IBQ Systems and TurboRater. See other raters
- How quotes come in
- Connect sends client data into the rater, and staff add notes and tasks to follow up
Accounting and commissions
Agency bill and direct bill
- Invoices with several policies on one
- Receipts that pay down invoices
- Payments on direct bill policies
- Producer payables
- Commissions
- Downloads where carriers offer them, plus Excel imports
- General ledger
- Ask in the demo whether it has one or you need separate accounting software
Documents, email and e-signature
- Two-way email from inside Connect
- E-signature
- XanaSign, an add-on built on Formstack Sign, files signed policies and renewals to the client
- Mass email
- XanaFuel, marketing automation by Agency Revolution, as an add-on
Tasks, texting and phones
- Tasks and renewals
- Task scheduling and renewal lists
- Sales pipeline
- Connect Sales Machine tracks each producer's pipeline
- Texting
- Basic texting included, enhanced texting extra
- Phones
- Call Center add-on for incoming calls, plus RingCentral, Nextiva and Lightspeed Voice
- Reports
- Renewal lists, book summaries, monoline reports (clients with one line of coverage) and custom reports by tag
Mobile and client portal
Staff on the go
No app. Connect runs in the browser on phones, tablets and computers.
Clients
GloveBox gives clients an app with your agency's brand. Xanatek lists its own client portal as coming soon.
Integrations and API
| Connects to | Type | Direction | What it does |
|---|---|---|---|
| IVANS | Carrier downloads | Into Xanatek | Policy, claims, commission and eDocs downloads |
| XanaRate | Rater | Built in | Comparative rating |
| ACS, Applied Rater, IBQ, TurboRater | Rater | Out of Xanatek | Client data into the rater |
| AgencyZoom | Sales | Both ways | Sales pipeline |
| InsuredMine | CRM | Out of Xanatek | Accounts, contacts and policies |
| Better Agency CRM, from GloveBox | CRM | Out of Xanatek | Set up with Xanatek's help |
| HubSpot | CRM | Both ways | Marketing and service |
| Agency Revolution | Marketing | Both ways | XanaFuel email automation |
| Levitate, Client Circle | Marketing | Out of Xanatek | Client email |
| BrightFire | Website | Out of Xanatek | Website and marketing |
| GloveBox | Client app | Out of Xanatek | Branded client app through the API |
| Formstack Sign | E-signature | Built in | Powers XanaSign |
| RingCentral, Nextiva | Phones | Into Xanatek | Call data |
| Lightspeed Voice | Phones | Out of Xanatek | Phone system |
- API
- Available on request at api@xanatek.com. No public documentation
Hosting and product status
- How it runs
- Cloud software in a browser on any device
- Product status
- Current. Connect replaced Xanatek's older IMS system, and IMS customers are moving over in phases
Getting started
Book a demo
Xanatek shows Connect and quotes by user count.
Sign up
Startup and conversion fees are quoted, with 15% off for PIA members.
Convert your data
Xanatek converts your agency data for a fee.
Train
Training is scheduled with support and has no limit.
Support and training
- Channels
- Phone, email and remote sessions
- Hours
- Weekdays 8:30 a.m. to 6 p.m. Eastern
- Training
- Unlimited, plus monthly live webinars and boot camps in South Bend
- User group
- Facebook groups for IMS and Connect users
Contract and your data
- Term
- Billed monthly by user count
- Refunds
- No credit or refund after a billing cycle is paid
- Payment
- ACH debit continues until Xanatek gets written notice
- Your data when you leave
- Xanatek says the agency owns its data
From Xanatek's billing and user-change forms, checked October 2026. Xanatek publishes no full agreement.
Xanatek alternatives
- HawkSoft$99 a seat a monthPublished price and month-to-month terms
- QQCatalystQuote onlyVertafore's browser AMS with a PL Rating bridge
- Momentum AMSFrom $119 a monthPublished prices for a browser AMS
- EclipseQuote onlyNo long-term contract, per the vendor, and an optional general ledger
- JenesisLinkQuote onlyClient management and marketing tools built around its own AMS
See every option in insurance agency management systems.
Frequently asked questions
How much does Xanatek cost?
Xanatek quotes a monthly fee based on your user count, plus startup and data conversion fees. Paying by card adds 3%.
Is Xanatek Connect cloud based?
Yes. It runs in a browser on any device and replaced the older IMS system.
Does Xanatek have a rater?
Yes. XanaRate is built in, and Connect also works with ACS, Applied Rater, IBQ and TurboRater.
Is training included with Xanatek?
Yes. Unlimited training comes with the monthly fee, along with live webinars and boot camps.
How we researched this review. We based this review on the terms and product pages published by Xanatek, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan Xanatek quit selling or a contract term that reads different now, let us know and send the link to the page where Xanatek has it. Somebody here pulls up that page and checks it before we change anything on ours.