Lightspeed Voice review for insurance agents: pricing, dialing and compliance
Lightspeed Voice is a hosted phone system built for insurance agencies. It logs calls, texts and recordings into AMS360, Applied Epic, HawkSoft, EZLynx, QQCatalyst and AgencyZoom.
Connect is the phone system. Automate adds a list dialer, and NOVA adds AI call notes.
- Best for
- Independent agencies that want calls, texts and recordings logged in their agency system
- Type
- Business phone system with an add-on list dialer
- Price
- Quote only
- Dialing
- Click-to-call on Connect. A list dialer on Automate
- Texting
- Yes, $0.015 a message by default
- Recording
- Per extension or number, with an optional AI notes add-on
- CRM connections
- AgencyZoom, AMS360, Applied Epic, HawkSoft, EZLynx and QQCatalyst
Our take
Lightspeed's draw is the agency system links. Few phone vendors reach this many agency management systems, and NOVA can write call summaries into them.
Calling tools are basic. The Automate dialer calls through a list. Ask about line counts and predictive mode before you buy.
Read the contract closely. Renewal notice runs 60 to 120 days, and charges are non-refundable.
Pros
- Links to AMS360, Applied Epic, HawkSoft, EZLynx, QQCatalyst and AgencyZoom
- AI call summaries written to the agency system
- You own your numbers
- Power-loss redirect for the office
- Thirty days of onboarding
Cons
- Quote only
- No Do Not Call scrub or calling-hour limits
- Long renewal notice window
- Yearly price increases of at least 3%
- No published recording retention
Plans and pricing
- How it's priced
- Quote only, per user or seat, set in a service order
- Products
- Connect (phone system), Automate (list dialer), NOVA and NOVA Pro (AI call notes)
- Minimums
- None published
- Default usage rates
- Inbound toll-free $0.04 a minute, texts $0.015 each
- Card payments
- 3.5% fee, not refunded
- Yearly increase
- The greater of 3% or inflation
Good to know before you buy
- A 1.5% administrative fee and cost-recovery fees are added.
- If you don't activate within 90 days, you pay half the monthly charges anyway.
- Extra numbers, storage, fax, 911 and shipping can be billed on the order.
- Charges are non-refundable, and dissatisfaction doesn't end the contract.
Which plan has it
| Feature | Connect | Automate | NOVA | NOVA Pro |
|---|---|---|---|---|
| Click-to-call, menus, queues and recording | ||||
| Listen and whisper | ||||
| Texting | ||||
| List dialer and lead management | ||||
| Call transcripts and summaries | ||||
| Sentiment and personal data redaction | ||||
| Success scoring and follow-up drafts |
Dialing modes
| Mode | What it does | Lines per agent | Plan |
|---|---|---|---|
| Click2Call | Dial from the phone, browser, apps or a connected system | 1 | Connect |
| Proprietary Dialer | Calls an imported list at the click of a button | Automate |
- Calls at the same time
- The account has no cap on calls at once and no extra fee for busy periods
Inbound calls and transfers
Connect is a full office phone system. A live switchboard shows who is free, and Health Redirect sends calls to another number if the office loses power.
- Routing
- Office schedules, number or location, user status and automatic failover
- Queues
- Queues and ring groups
- Phone menu
- Auto attendant
- Transfers
- To an extension, queue, voicemail, parking spot or outside number, by drag and drop
Phone numbers and spam labels
- Who supplies numbers
- Lightspeed, including local, toll-free and vanity numbers
- Who owns them
- You do
- Porting in
- Lightspeed places the order. Usually 2 to 3 weeks
- Local presence
- Hold numbers from other cities or states. No automatic matching
Do Not Call, calling hours and consent
- National Do Not Call list
- Scrub lists with your own subscription before you load them
- Calling hours
- Not enforced
- Consent records
- Kept by you
Plan for this outside the phone system The terms put the TCPA and auto-dialer laws on the agency. Scrub lists before loading them into Automate.
Texting and registration
- Plans with texting
- Connect, through the Messenger inbox
- Pictures
- Listed on Connect
- Carrier registration
- Every texting user needs the 10DLC registration (US carrier registration for business texting). Your admin files it in the portal under your tax ID
- Fees
- Registry fees passed through
Call recording and Medicare
- Recording
- On or off by extension, number or server
- Pause
- Mute Recording during a call
- Export
- Listen and download one at a time. Several agency systems store a link, not the audio
- Transcripts
- With NOVA, per user
- After you cancel
- Lightspeed can delete the account and files right away
From the 2027 plan year, CMS wants Medicare sales calls kept six years. Ask Lightspeed how long it keeps recordings before signing, and keep your own copies.
CRM and agency system connections
| Connects to | Type | How | What moves |
|---|---|---|---|
| AgencyZoom | Agency CRM | Built in | Calls and texts both ways, screen pops, recordings and AI summaries |
| AMS360 | Agency system | Built in | Screen pops. Recordings, texts and AI summaries written in |
| Applied Epic | Agency system | Built in | Screen pops. Call details and recording links to activities |
| HawkSoft | Agency system | Built in | Screen pops and recording links |
| EZLynx | Agency system | Built in | Click-to-call, screen pops, recordings and AI summaries |
| QQCatalyst | Agency system | Built in | Click-to-call. Calls, notes and recordings to the client file |
| Zapier | Automation | Zapier | Automations from Automate |
Applied Epic needs its API Suite License. Momentum AMS is also listed as a link. Zapier is billed separately.
Reporting and coaching
Reports
- Call detail by user, office and queue
- Missed calls, ring time and queue wait
- Live inbound and outbound totals
- Automate sales activity
Coaching
- Listen and whisper
- AI sentiment alerts with NOVA
- Success scores with NOVA Pro
Getting started
Request a quote and demo
Pricing comes in a service order.
Let Lightspeed port your numbers
Don't contact your old carrier first. Expect 2 to 3 weeks.
Register for texting
Your admin files the brand under your tax ID.
Connect your agency system
Set up AMS360, Epic, HawkSoft, EZLynx or AgencyZoom.
Train the team
Thirty days of onboarding and training come with new accounts.
Support by phone, email and chat.
Contract and canceling
- Term
- Set in the service order
- Renewal
- Renews at then-current rates if the order turns renewal on
- Notice
- 60 to 120 days before renewal, with Lightspeed's form
- Leaving early
- The remaining contract balance is due
- Your data
- Download recordings before canceling
Terms as of October 2026, from Lightspeed Voice's terms of service.
Lightspeed Voice alternatives
- RingCentralPer user, prices on its sitePhones with an AMS360 partner link
- IntulseFrom $26 to $42 an extension per month, 2-extension minimumPublished prices and AgencyBloc and NowCerts logging
- Ooma OfficeFrom $19.95 a user per monthLow-cost phones with an AgencyZoom link
- AircallFrom $30 a user per month, billed yearly, 3-user minimumPhone system with a power dialer
- PhoneBurnerFrom $140 a user per month, billed yearlyPower dialer for producers working lists
See every option in insurance dialers.
Frequently asked questions
How much does Lightspeed Voice cost?
It's quote only. Texts default to $0.015 each.
Does Lightspeed Voice work with Applied Epic?
Yes. Calls pop the record and log with recording links, with an Applied Epic API Suite License.
Does Lightspeed Voice have a dialer?
Automate calls through an imported list. Ask Lightspeed about predictive dialing if you need it.
How do I cancel Lightspeed Voice?
Send written notice and the cancellation form 60 to 120 days before renewal.
Do I need 10DLC registration to text with Lightspeed?
Yes, for every texting user. Your admin files it in the portal.
How we researched this review. We based this review on the pricing, terms and product pages published by Lightspeed Voice, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan Lightspeed Voice quit selling or a contract term that reads different now, let us know and send the link to the page where Lightspeed Voice has it. Somebody here pulls up that page and checks it before we change anything on ours.