TextSpot review for insurance agents: pricing, texting and compliance
TextSpot gives an agency one business number for two-way texts, scheduled reminders and bulk messages sent one by one. Plans are sold by monthly text credits.
It suits agencies that text clients but call from another system. Most small offices fit the 500 or 1,000 credit plan.
- Best for
- Agencies that want a shared business texting line for quote follow-ups and renewal reminders
- Type
- Business texting platform, no calling
- Price
- From $29 a month, or $150 a year
- Texting
- Two-way texts and pictures from one shared number
- CRM connections
- HubSpot, Salesforce and Pipedrive through Zapier
- Free trial
- Yes, no card needed
Our take
TextSpot is texting only, with no calls. It handles quote follow-ups, renewal reminders and client chats from one shared number.
It files your carrier registration for a small fee and adds an opt-out notice to the first text.
The catch is the number. TextSpot owns it and can reassign it once you cancel.
Pros
- Scheduled and recurring texts
- TextSpot files the carrier registration
- Free opt-out notice on the first text
- Incoming texts don't use credits
- Pause for a small fee and keep the number
Cons
- You don't own the number
- No calling
- Credits don't roll over
- CRM links only through Zapier
- Data deleted when you cancel
Plans and pricing
| Plan | Billed yearly | Billed monthly | Texts a month |
|---|---|---|---|
| 100 creditsLight reminders | $150 a year | 100 | |
| 250 creditsA solo agent | $200 a year | 250 | |
| 500 creditsSmall agencies | $290 a year | $29 | 500 |
| 1,000 creditsBusy agencies | $450 a year | $45 | 1,000 |
| 2,000 creditsTeams | $700 a year | $70 | 2,000 |
| 3,000 creditsTeams | $970 a year | $97 | 3,000 |
| 5,000 creditsLarge books | $1,300 a year | $130 | 5,000 |
| 10,000 creditsLarge books | $2,000 a year | $200 | 10,000 |
| 25,000 creditsAgency groups | $4,000 a year | $400 | 25,000 |
Prices as of October 2026, from TextSpot's pricing page. One credit sends one text segment and a picture message uses three. Yearly billing gives two months free.
Usage charges
| Item | Price |
|---|---|
| Extra credits | $0.03 to $0.07 each, by plan |
| Carrier registration (10DLC) | $19 one time |
| Added login | $10 a user each month |
| Paused account | $5 a month |
Good to know before you buy
- Credits don't roll over, even on yearly plans.
- Incoming texts are free on standard plans.
- Everyone on the team shares one number.
- Above 25,000 credits, pricing needs a service agreement.
Phone numbers and spam labels
- Who supplies numbers
- TextSpot, after you pay. Local or toll-free
- Bring your own number
- Text-enable an existing landline with a signed hosting form
- Taking numbers with you
- Only with TextSpot's written consent. You don't own the number
- Sender name
- Recipients see the number, not your agency name
Consent and opt-outs
- Consent records
- You keep proof that each person agreed to texts
- Purchased lists
- Not allowed. No third-party lists or unsolicited texts
- Opt-outs
- STOP, REMOVE, CANCEL, OPTOUT, UNSUBSCRIBE, END and QUIT, or by email
- First message
- A free notice tells new contacts how to opt out
- Your own do-not-contact list
- No contact-level block. Delete a contact to stop re-imports
Texting is for people who said yes TextSpot bans purchased lists, so use it for clients and leads who asked to hear from you. Keep the opt-in record for each one.
Texting and registration
- Plans with texting
- Every plan. Texts and pictures
- Carrier registration
- TextSpot files the 10DLC registration (US carrier registration for business texting) in your legal name
- Fees
- $19 one time. Not refunded if rejected
- How long approval takes
- About 2 to 3 business days for the brand, then 3 to 5 for the campaign
- Toll-free numbers
- TextSpot files verification. Sending is capped until approved
- After you cancel
- Registration is lost. Pausing keeps it
Scheduled and recurring texts, keywords, web forms and templates cover quote follow-ups and renewal reminders. Replies go to the team member assigned to the contact.
CRM and agency system connections
| Connects to | Type | How | What moves |
|---|---|---|---|
| HubSpot | CRM | Zapier | Contact, form and deal events send texts. Replies and sign-ups update contacts |
| Salesforce | CRM | Zapier | Events send texts. Replies create contacts and sign-ups create leads |
| Pipedrive | CRM | Zapier | Events send texts. Replies log as contacts |
Every connection runs through Zapier, billed separately. No agency management system connects directly.
Reporting and coaching
Reports
- Delivery rate and status per message
- Link clicks by contact
- Credits used per message
Team view
- Admins see every conversation
- Members see only their contacts
Getting started
Start the free trial
No card needed.
Pick a plan and a number
Choose a local or toll-free number after you pay.
Register for texting
Send your legal name, tax ID, website and sample messages.
Import contacts
Only people who agreed to texts.
Add team logins
Assign contacts so replies reach the right person.
Support by chat, email and a help center.
Contract and canceling
- Term
- Monthly or yearly
- Renewal
- Automatic at the current price
- Refunds
- First month on monthly plans within 30 days, after a short call. Yearly plans excluded
- Canceling
- In My Account, or by email
- Your numbers
- Can be reassigned once you cancel
- Your data
- Deleted when you cancel
Terms as of October 2026, from TextSpot's terms and refund policy.
What users say
What reviewers say most often, as of October 2026.
What users like
- Easy setup and contact imports
- Appointment reminders
- Dedicated business number
- Responsive support
What users dislike
- Credit use can be confusing for long messages
- Card updates and billing problems
- Glitches and navigation difficulties
TextSpot alternatives
- ClientCircleQuote only, texting from $15 a user per monthInsurance CRM with texting built in
- JustCallFrom $29 a user per month, billed yearly, 2-user minimumCalling and texting from one number
- QuoFrom $15 a user per month, billed yearlyShared business phone numbers with calls and texts
- DialpadFrom $15 a user per month, billed yearlyPhone system with texting and AI notes
See every option in insurance dialers.
Frequently asked questions
How much does TextSpot cost?
Monthly plans start at $29 for 500 credits. Yearly plans start at $150 for 100 credits a month.
Does TextSpot handle 10DLC registration?
Yes. It files the brand and campaign in your legal name for a $19 one-time fee.
Can I keep my TextSpot number if I leave?
Only with TextSpot's written consent. The number can be reassigned after you cancel.
Can I call from TextSpot?
No. It is texting only.
How we researched this review. We based this review on the pricing, terms and product pages published by TextSpot, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan TextSpot quit selling or a contract term that reads different now, let us know and send the link to the page where TextSpot has it. Somebody here pulls up that page and checks it before we change anything on ours.