Aircall review for insurance agents: pricing, dialing and compliance
Aircall is a cloud phone system that logs every call and text to your CRM. It handles inbound routing, texting and recording, and Professional adds a power dialer and outbound campaigns.
It fits agencies of three or more people that live in Salesforce, HubSpot or another CRM. Most agencies that call leads will want Professional.
- Best for
- Agencies that want a cloud phone system logging calls to their CRM, with a power dialer on Professional
- Type
- Business phone system with a power dialer
- Price
- From $30 a user per month, billed yearly, 3-user minimum
- Dialing
- Power dialer on Professional, one line per agent
- Texting
- Every plan, after carrier registration. Advanced Messaging add-on for more
- Recording
- Every plan. Kept up to a year on Essentials or with no limit on Professional, by request
- Free trial
- 7 days, with 3 users and 40 outbound minutes
Our take
Aircall is a business phone system with list dialing on its higher plan. It fits agencies that want calls, notes and recordings attached to CRM records without typing, and that take as many calls as they make.
Essentials covers the phone system. Professional is the plan for producers who work lists, since it adds the power dialer, campaigns, voicemail drop and local presence.
It is not a high-speed dialer. Calls go one at a time per agent, and Do Not Call, consent and cross-channel opt-outs stay outside Aircall.
Pros
- Two-way logging to Salesforce, HubSpot, Dynamics 365, Pipedrive and Zoho CRM
- Strong inbound routing by skill, team, hours or CRM details
- No port-out fee, and bring-your-own-carrier is possible
- Recording notices for inbound and outbound calls
- Unlimited recording retention on Professional, by request
Cons
- Three-user minimum on self-serve plans
- Power dialer, voicemail drop and local presence need Professional
- No predictive or multi-line dialing for agents
- No Do Not Call list, and text opt-outs stay on one number
- Spam checks and branded caller ID cost extra per use
Plans and pricing
| Plan | Billed yearly | What it adds |
|---|---|---|
| EssentialsAgencies replacing desk phones | $30 | Phone system, phone menu, texting, recording, basic reports and 250+ integrations |
| ProfessionalAgencies that make outbound callsWhere most agents start | $50 | Power dialer, outbound campaigns, voicemail drop, smart routing, queue callback, whisper and barge, full API |
| EnterpriseTeams of 25 or more | Quote only | Custom onboarding, priority support, uptime guarantee, single sign-on and global calling |
Prices are per user each month on yearly billing, as of October 2026, from aircall.io/pricing. Essentials and Professional need at least 3 users. Aircall says yearly billing saves 25% over monthly.
What it would cost you
Cost per month
First-year cost
Cost per live call
Uses the yearly seat prices in the table, with 3 users at least. Extra numbers, texts, carrier registration and add-ons are extra.
Good to know before you buy
- One local or toll-free number is included. Each extra number is $6 a month.
- Calls in the US and Canada are unlimited under fair use.
- Salesforce calling needs Professional, Salesforce Enterprise or higher and a separate $30 a user Salesforce Voice license.
- Add-ons include AI Assist Pro at $49 and Analytics+ at $15 a user a month.
Usage charges
| Item | Price |
|---|---|
| Spam label check | $0.03 a number a check |
| Branded caller ID | $0.08 a branded call |
| Texting brand registration | $46 once, plus $15 per vetting |
| Texting campaign | $10 a month |
| AI Voice Agent | $0.49 a minute after 50 free |
Which plan has it
| Feature | Essentials | Professional | Enterprise |
|---|---|---|---|
| Calls, phone menu and ring groups | |||
| Texting and picture texts | |||
| Call recording | |||
| Recordings kept, by request | 1 year | No limit | No limit |
| Power dialer and outbound campaigns | |||
| Voicemail drop | |||
| Local presence | |||
| Smart routing and queue callback | |||
| Whisper and barge | |||
| Full API | |||
| Salesforce | |||
| Single sign-on |
Dialing modes
| Mode | What it does | Lines per agent | Plan |
|---|---|---|---|
| Manual and click-to-call | Dial a number or click one in your CRM | 1 | All plans |
| Power Dialer | Calls up to 1,000 imported or pasted numbers in order | 1 | Professional |
| Outbound Campaigns | Hands one contact at a time from a shared list to each free agent | 1 | Professional |
| AI Voice Agent | Automated voice agent that makes calls with no person on the line, 5 at once per company | None | Add-on |
- Predictive
- Not offered for human agents
- Voicemail drop
- Professional. Keep up to 10 recorded messages of up to 3 minutes each
- Robocall rules
- AI voice agent calls are automated calls. Check your consent before you use them for sales
Inbound calls and transfers
Aircall is built as an inbound and outbound phone system, so routing is its strong side. Calls can follow skills, teams, hours or what your CRM knows about the caller.
- Routing
- By skill, availability, time of day, team, user or CRM and help desk details
- Queues
- Ring groups and queues, with callback on Professional
- Phone menu
- Menus with branches on every plan
- Transfers
- Warm and cold
Phone numbers and spam labels
- Who supplies numbers
- Aircall, or numbers you port in. You get a license to use them, not legal title
- Porting in
- Self-service for US and Canadian numbers, usually 10 to 15 business days
- Taking numbers with you
- Yes, with no port-out fee. Keep the account open until the port finishes
- Bring your own carrier
- Available by arrangement with sales
- Local presence
- Professional and up. Picks one of your own assigned numbers by area code, then state
- Call signing (STIR/SHAKEN)
- At least B on US and Canadian calls, A on many
- Spam label monitoring
- Spam Management checks enrolled numbers daily at $0.03 a check
- Fixing spam labels
- Aircall can file a request with the analytics firm. Removal isn't promised
- Branded caller ID
- $0.08 per branded call in the US, Canada and four European countries. Setup takes up to 10 business days in the US
Do Not Call, calling hours and consent
- National Do Not Call list
- Not included. You buy your own subscription and refresh it at least every 31 days
- State rules
- Left to you
- Your own do-not-call list
- Agents can mark a campaign call do-not-call, but you remove the number from future lists by hand
- Calling hours
- Set hours for outbound campaigns. The legal hours are yours to get right
- Attempt limits
- Campaigns can cap attempts and set the wait between retries
- Consent records
- Kept by you
- Opt-outs
- STOP, UNSUBSCRIBE or CANCEL stops texts from that number only
Plan your own suppression list A text opt-out on one Aircall number doesn't carry to your other numbers or to calls. Keep one do-not-contact list outside Aircall and load it before each campaign.
Texting and registration
- Plans with texting
- Every plan, including picture texts. Outbound texts are billed per segment
- Advanced Messaging
- Add-on from $20 a user a month yearly, with texts at $0.01 and picture texts at $0.04
- Carrier registration
- Aircall files the 10DLC registration (US carrier registration for business texting) through its texting providers
- What you supply
- Legal name, EIN, website, address, sample messages, consent proof and your terms and privacy policy
- Fees
- Carrier fees pass through to you. See usage charges above
- Toll-free texting
- Needs its own verification
Call recording and Medicare
- Recording
- Set for each number: automatic, manual or automatic with pause
- Recording notice
- Play a recorded or typed notice on outbound and inbound calls. Aircall doesn't pick the rule by state
- How long it's kept
- Up to a year on Essentials and with no limit on Professional, by request. The dashboard shows six months
- Gaps
- Calls over four hours aren't recorded. An admin can delete recordings for good
- Export
- Through call data exports and the API
- Transcripts
- With AI Assist or eligible integrations
- After you cancel
- You have 30 days to export, then data is deleted
Under CMS's rule for the 2027 plan year, Medicare sales calls must be kept six years. Ask Aircall to turn on unlimited retention on Professional, lock down who can delete recordings and export before you ever leave.
CRM and agency system connections
| Connects to | Type | How | What moves |
|---|---|---|---|
| Salesforce | CRM | Built in | Calls, notes, tags, outcomes and recording details. Needs Professional |
| HubSpot | CRM | Built in | Calls, texts, notes, tags, recording and voicemail links |
| Microsoft Dynamics 365 | CRM | Built in | Call direction, notes, tags and recording links |
| Pipedrive | CRM | Built in | Activities, notes, tags and AI summaries |
| Zoho CRM | CRM | Built in | Calls and texts with tags and recording links |
| ASSUR3D | Insurance CRM | Built in | Click-to-call from a client or prospect record |
| Zendesk | Help desk | Built in | Outcome, recording link and transcript on the ticket |
| API and webhooks | Automation | API | Calls, users, numbers, contacts, tags, recordings and texts |
CRM logging works only for Aircall numbers you link to the connection.
Reporting and coaching
Reports
- Inbound, outbound and missed-call dashboards
- User and campaign results
- Exports to CSV, Excel and PDF
- Analytics+ adds heatmaps and scheduled reports
Coaching
- Listen, whisper and barge on Professional
- AI Assist Pro adds live prompts, summaries and scorecards
- Supervisors can be limited to their own teams
Getting started
Start the trial
Seven days with 3 users, one number and up to 40 outbound minutes.
Port or buy numbers
Send a letter of authorization and proof of ownership. Ports take 10 to 15 business days.
Register for texting
Send your business details, sample messages and consent proof for the carrier review.
Connect your CRM
Link each Aircall number to the CRM connection so calls log.
Set recording and routing
Choose a recording mode and notice for each number, then build your phone menu and queues.
Help comes through Aircall's help center. Enterprise adds custom onboarding and priority support.
Contract and canceling
- Term
- Month to month or a yearly commitment, set in the order form
- Renewal
- Renews for the same length
- Notice
- 30 days before renewal. Accounts of 1 to 10 seats with no commitment can cancel online for the end of the period
- Leaving early
- No general right to quit a committed term
- Refunds
- Unused prepaid amounts aren't refunded
- Your numbers
- Port them out with no fee while the account is still open
- Your data
- 30 days after the contract ends to export, then it is deleted
Terms as of October 2026, from Aircall's US terms of service.
What users say
What reviewers say most often, as of October 2026.
What users like
- Easy-to-learn interface
- Quick setup for distributed teams
- CRM connections
- Click-to-call and automatic activity logging
- Call routing and recording
- Fit for replacing ordinary office phones
What users dislike
- Call-quality glitches and dropped calls
- Reliability varying with internet and device configuration
- Limitations for advanced outbound dialing
- Three-license minimum and add-on costs
- Useful reporting and AI features gated to higher plans
- Mixed support experiences
- Renewal and cancellation complaints
Aircall alternatives
- CloudTalkFrom $25 a user per month on Starter, billed yearlyPower and parallel dialing with published monthly prices
- JustCallFrom $29 a user per month, billed yearly, 2-user minimumPhone system with predictive dialing on a quote-only plan
- DialpadFrom $15 a user per month, billed yearlyPhone system, contact center and dialer from one vendor
- RingCentralPer user, prices on its siteLarge phone system with a separate contact center
- KixieQuote onlyUp to four-line power dialing with CRM logging
See every option in insurance dialers.
Frequently asked questions
How much does Aircall cost?
Essentials is $30 and Professional $50 a user per month on yearly billing, with a 3-user minimum.
Does Aircall have a power dialer?
Yes, on Professional. It calls a list in order with one line per agent. There is no predictive mode.
Does Aircall work with Salesforce and HubSpot?
Yes. HubSpot works on every plan. Salesforce needs Professional and a separate Salesforce Voice license.
How long does Aircall keep recordings?
Up to a year on Essentials and with no limit on Professional, if you ask. The dashboard shows six months.
Can I keep my numbers if I leave Aircall?
Yes. Aircall charges no port-out fee, but the account must stay open until the port is done.
Does Aircall have a free trial?
Yes, for 7 days with up to 3 users and 40 outbound minutes.
How we researched this review. We based this review on the pricing, terms and product pages published by Aircall, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan Aircall quit selling or a contract term that reads different now, let us know and send the link to the page where Aircall has it. Somebody here pulls up that page and checks it before we change anything on ours.