PhoneBurner review for insurance agents: pricing, dialing and compliance
PhoneBurner dials through your lead list one contact at a time and keeps you on the line, so a prospect who answers hears you right away. One click after each call can leave a voicemail, send a follow-up and log the outcome.
It suits solo producers and small outbound teams. Standard covers the dialer and CRM, and Premium adds texting and answering callbacks.
- Best for
- Producers who work lead lists by phone and want follow-up sent from the same screen
- Type
- Power dialer with a built-in CRM
- Price
- From $140 a user per month, billed yearly
- Dialing
- Power, preview and click-to-call, one line per agent
- Texting
- Premium only, after carrier registration
- Recording
- Every plan. Kept 30 days on Standard, 90 on Professional and with no limit on Premium
- CRM connections
- Salesforce, HubSpot and Zoho CRM built in. HighLevel through a partner app, others through Zapier
- Free trial
- Yes, with 60 calling minutes and no card
Our take
PhoneBurner is a power dialer for producers who work lead lists by phone. It calls one number at a time with you already on the line, so a prospect who answers hears a person right away. The built-in CRM sends follow-up texts, emails and voicemails from the same screen.
Standard is enough for most solo producers. Professional adds live coaching and the API for managers, and Premium is the plan for texting, transcripts and answering callbacks inside the dialer.
The trade-off is pace. One line per agent means fewer dials an hour than a predictive dialer, and numbers you buy from PhoneBurner stay behind if you leave.
Pros
- No per-minute charge for power dialing on any plan
- You are on the line before each call connects
- One click leaves a voicemail, sends a follow-up and updates the record
- Calls, outcomes and recordings log to Salesforce, HubSpot and Zoho CRM
- ARMOR watches your numbers for spam labels and asks carriers to lift flags
- Calling hours follow each contact's area code by default
Cons
- One line per agent, with no predictive or multi-line mode
- Texting, transcripts and in-app callback answering need Premium
- Numbers bought from PhoneBurner stay behind when you cancel
- Yearly fees aren't refunded
- No outgoing picture texts, and sole proprietors can't register to text
Plans and pricing
| Plan | Billed yearly | Billed monthly | What it adds |
|---|---|---|---|
| StandardSolo producersWhere most agents start | $140 | $165 | Power dialer, CRM, voicemail drop, email follow-up and 30 days of recordings |
| ProfessionalTeams with a manager | $165 | $195 | Browser softphone, live listen and coaching, the API and 90 days of recordings |
| PremiumAgents who text and take callbacks | $183 | $215 | Texting, a PhoneBurner number, inbound answering, transcripts and recordings with no time limit |
Prices are per user each month, as of October 2026, from phoneburner.com/pricing. Taxes, including communications taxes, are added on top.
What it would cost you
Cost per month
First-year cost
Cost per live call
Uses the seat prices in the table. Power dialing has no per-minute charge, but taxes, ARMOR and extra texts are added on top.
Good to know before you buy
- A team admin who doesn't dial gets a free seat.
- A suspended seat keeps billing until you remove it.
- Each sub-admin costs $250 once.
- Yearly billing saves up to 15%.
- Its use policy allows a charge of 1 cent a call for heavy volumes of unanswered or very short calls.
Usage charges
Calls on the dialer are unlimited. These are the extras.
| Item | Price |
|---|---|
| ARMOR spam monitoring | $5 a number a month |
| Extra texts on Premium | $15 per 1,000 |
| Texting registration | $50 once |
| Extra Connect Scores | $15 per 1,000 numbers |
Which plan has it
| Feature | Standard | Professional | Premium |
|---|---|---|---|
| Power, preview and click-to-call | |||
| Built-in CRM and follow-up workflows | |||
| Voicemail drop | |||
| Warm transfer | |||
| Recordings kept | 30 days | 90 days | No limit |
| Contacts imported a month | 10,000 | 20,000 | 50,000 |
| Browser softphone | |||
| Listen, whisper and barge | |||
| Open API | |||
| Answer callbacks in the dialer | |||
| Phone menu and inbound routing | |||
| Transcripts and AI call notes | |||
| Texting | 1,000 a user |
Dialing modes
| Mode | What it does | Lines per agent | Plan |
|---|---|---|---|
| Power | Calls the next contact as soon as a call ends | 1 | All plans |
| Pause and Preview | Stops on each contact so you can read notes or send a text first | 1 | All plans |
| Click-to-Call | Dials one number from a contact record | 1 | All plans |
- Predictive or multi-line
- No. You are on the line before each call connects, so it doesn't place a second call while you're on the line
- Voicemail drop
- One click leaves a recorded message once you reach voicemail
- Ringless voicemail
- Not offered
- How agents connect
- By phone on every plan. The browser softphone starts on Professional
- CRM dial sessions
- Up to 500 records at a time from Salesforce or HubSpot
Inbound calls and transfers
Every plan takes callbacks to your caller IDs and can forward them to a phone you verify. Premium answers them inside the dialer and brings up the caller's record.
- Routing
- To the agent who last called, a set team member, a ring group or an outside number
- Ring groups
- Ring every member at once, with a backup number when nobody answers. Premium, in beta
- Phone menu
- A keypress menu with your own greeting. Premium, in beta
- Transfers
- Warm transfer to an agent or group on every plan. The receiving agent gets the contact details by email
- Missed calls
- Premium sends them to a voicemail inbox or a forwarding number
Phone numbers and spam labels
- Who supplies numbers
- PhoneBurner sells them by state and area code, on its carrier partners' networks
- Bring your own number
- You can verify an outside number and show it as caller ID. You can't bring your own phone carrier
- Taking numbers with you
- No. Numbers bought from PhoneBurner are lost when you cancel
- Local presence
- Shows a local caller ID once you prove you do business in each state, for example with your NPN or license
- Number rotation
- Pools rotate numbers at random. A released number can be held 30 days to catch callbacks
- Call signing (STIR/SHAKEN)
- A or B rating for registered PhoneBurner numbers, at least B for verified outside numbers
- Spam label monitoring
- ARMOR, at $5 a number a month, watches every purchased number and asks carriers to lift flags
- How long removal takes
- About 2 to 3 business days at AT&T and T-Mobile and about 21 at Verizon
- Branded caller ID
- Dropped in September 2024. PhoneBurner points customers to First Orion
Do Not Call, calling hours and consent
- National Do Not Call list
- You buy your own subscription and area codes. DNC.com can scrub as agents dial, as a separate subscription
- State lists
- You buy and scrub the ones that apply to you
- Your own do-not-call list
- Agents mark a number or the whole contact from the call outcome. A whole-contact mark can't be undone
- Calling hours
- 8 AM to 9 PM in the time zone of the contact's area code by default. Admins can change the window, and toll-free numbers aren't blocked
- Consent records
- Not tracked. Keep your own
- Opt-outs
- A text reply such as STOP blocks future texts and adds the number to your account's do-not-call list
What stays with you PhoneBurner enforces the hour window and a do-not-call flag. Your federal and state list subscriptions, proof of consent and opt-outs that arrive by phone or email are still yours to manage.
Texting and registration
- Plans with texting
- Premium, with 1,000 outbound texts a user each month and unlimited inbound
- Extra texts
- $15 per 1,000, billed when you run out. Unused texts don't roll over
- Pictures
- You can receive them but not send them
- Carrier registration
- PhoneBurner's trust team files the 10DLC registration (US carrier registration for business texting) under your legal name and EIN
- Fee
- $50, not refunded if the carriers decline
- Who can't register
- Sole proprietors
- Time to approve
- 15 to 20 business days, sometimes longer
- Your website needs
- A privacy policy, texting terms and an unchecked texting consent box of its own on your contact form
- Text history
- Only the agent who sent a text sees the thread
Call recording and Medicare
- Recording
- Admins choose inbound, outbound or both, then turn it on for each agent. Only calls marked as live answers are recorded
- Recording notice
- You set it. State consent rules are left to the agency
- How long it's kept
- 30 days on Standard, 90 on Professional and no limit on Premium. Moving to a lower plan can delete older recordings
- Export
- Download with a dial session export, or as a zip file from reports
- Transcripts
- Premium adds transcripts, call summaries and talk ratio. Its AI tools can't be used with protected health information
- Transfers
- Record the whole call, none of it or stop at the transfer
- After you cancel
- Recordings aren't kept, so download them first
CMS's rule for the 2027 plan year sets at least six years for Medicare sales calls. Only Premium keeps recordings past 90 days, and only while the account stays open, so Medicare agencies should copy them to their own storage.
CRM and agency system connections
| Connects to | Type | How | What moves |
|---|---|---|---|
| Salesforce | CRM | Built in | Dial from contacts, leads, opportunities and reports. Calls, notes, outcomes and recordings log back |
| HubSpot | CRM | Built in | Dial from contacts, deals and lists through a Chrome extension. Outcomes, tasks and recordings log back |
| Zoho CRM | CRM | Built in | Loads contacts and updates fields during a dial session |
| HighLevel | CRM | Partner app | Starts dial sessions from HighLevel contacts and records the outcome |
| Nimble | CRM | Partner app | Starts dial sessions and moves contacts through Nimble workflows |
| Integrity LeadCENTER | Lead source | API | Imports new leads, plus the last six months, into a PhoneBurner folder |
| DNC.com | Do Not Call | API | Scrubs numbers as agents dial. Needs its own subscription |
| Zapier | Automation | Zapier | Brings in form and Facebook leads. Sends call outcomes and recordings out |
| Open API and webhooks | Automation | API | Contacts, lead sources and call activity with recordings. Professional and up |
Zapier is billed separately. PhoneBurner also lists connections to Close, monday.com, SugarCRM and Jungo.
Reporting and coaching
Reports
- Dial session and custom reports
- Live dashboard and leaderboards
- Email and attachment tracking
- Scheduled report emails
- Answer rates by number with ARMOR
Coaching
- Listen in, whisper to the agent or join the call
- Starts on Professional
- Supervisors can be limited to their own groups
Getting started
Start the free trial
Use a business email. No card is needed, and you get 60 calling minutes. Teams can ask for a demo and a longer trial.
Verify your business
Fill in the Business Verification Form before you ask for local presence or texting.
Set up your numbers
Buy local numbers by area code or verify your own, and decide whether to add ARMOR.
Bring in your contacts
Connect your CRM or import a list, then set up call outcomes and follow-up emails.
Apply for texting
On Premium, submit the texting registration and allow three to four weeks.
Every plan includes an onboarding session with US-based support. Help comes by phone, email and tickets, with a help center and training videos.
Contract and canceling
- Term
- Month to month, or a yearly contract for up to 15% off
- Renewal
- Monthly plans charge your card on the same day each month
- Refunds
- None for leaving mid-month. Yearly and signup fees aren't refunded
- Canceling
- From My Account, right away or at the next billing date
- Your numbers
- Lost when the cancellation takes effect
- Your data
- Export contacts, reports, recordings and transcripts first. A CRM-only plan keeps everything except numbers
Terms as of October 2026, from PhoneBurner's terms of service and help center.
What users say
What reviewers say most often, as of October 2026.
What users like
- Time savings
- Ease of use
- Support and onboarding
- Voicemail drop
- Automated follow-up
What users dislike
- Price and price increases
- Dialer limits
- Missing features
- Call quality or connection issues
- Integration limits
PhoneBurner alternatives
- KixieQuote onlyMulti-line power dialing with built-in texting
- ReadyModeFrom $199 a license per monthPredictive dialing for call teams with many agents
- Mojo DialerFrom $89 a license plus $10 a user per monthTriple-line dialing at a flat monthly price
- JustCallFrom $29 a user per month, billed yearly, 2-user minimumPhone system, texting and dialers in one app
- Call LogicFrom $135 a user per month, billed yearlyPower dialer with Do Not Call scrubbing built in
See every option in insurance dialers.
Frequently asked questions
How much does PhoneBurner cost?
Standard is $140 a user per month billed yearly or $165 billed monthly. Premium, the plan with texting, is $183 or $215.
Is PhoneBurner a predictive dialer?
No. It dials one line per agent with you already on the call, in power, preview or click-to-call mode.
Does PhoneBurner have a free trial?
Yes. It needs a business email but no card and comes with 60 calling minutes.
Does PhoneBurner scrub the Do Not Call list?
Not by itself. You keep your own federal and state subscriptions, and the DNC.com add-on can scrub numbers as you dial.
Can I text leads from PhoneBurner?
Yes, on Premium once your texting registration is approved. PhoneBurner files it in your agency's name for a one-time $50 fee.
Does PhoneBurner keep recordings long enough for Medicare?
Premium keeps them with no time limit while your account is open. Export them to your own storage to cover the six years Medicare requires.
How we researched this review. We based this review on the pricing, terms and product pages published by PhoneBurner, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan PhoneBurner quit selling or a contract term that reads different now, let us know and send the link to the page where PhoneBurner has it. Somebody here pulls up that page and checks it before we change anything on ours.