InterCloud9 review for insurance agents: pricing, dialing and compliance
InterCloud9 is a cloud predictive dialer with its own contact list, notes and callbacks. It also sells credit packs for texting, ringless voicemail and an AI phone agent.
Most full-time producers want Single Unlimited User, which allows up to five lines with no hour cap.
- Best for
- Solo agents and small floors that want predictive dialing with a built-in contact list
- Type
- Predictive dialer with a built-in CRM
- Price
- From $69 a user per month
- Dialing
- Predictive, power and manual, up to 5 lines
- Texting
- Separate credit packs that also cover ringless voicemail
- Recording
- Record all calls, kept 30 days
- CRM connections
- Built-in CRM. Sends leads to Salesforce, Zoho CRM and others by web post
- Free trial
- 7 days, no card
Our take
InterCloud9 brings predictive dialing to a single seat at a low monthly price. The Do Not Call scrub, machine detection and calling-hour limits come with both plans.
Auto mode aims to keep dropped calls under 3% but needs three agents, so a solo user sets the ratio by hand.
Recordings last only 30 days, and an account idle for 30 days is purged.
Pros
- Predictive dialing from one seat
- Do Not Call scrub included
- Calling-hour limits by area code
- No contract or setup fee
- Seven-day trial with no card
Cons
- Recordings kept 30 days
- Idle accounts purged after 30 days
- Calls don't log back to outside CRMs
- Lite plan capped at 20 hours a month
- No refunds
Plans and pricing
| Plan | Billed monthly | What it adds |
|---|---|---|
| Single Lite UserPart-time dialing | $69 | 1 to 2 lines and 20 hours of calling a month |
| Single Unlimited UserFull-time producersWhere most agents start | $99 | 1 to 5 lines and unlimited calling |
Prices are per user each month, as of October 2026, from InterCloud9's pricing page. The first month is half off, with no contract or setup fee. Both plans include the CRM, machine detection, Do Not Call scrub, transfers, recording and monitoring.
What it would cost you
Cost per month
First-year cost
Cost per live call
Uses the list prices, without the first-month discount. Texting credits, numbers and registration fees are extra.
Texting and voicemail credit packs
| Credits a month | Price |
|---|---|
| 1,000 | $45 |
| 2,500 | $100 |
| 5,000 | $175 |
| 10,000 | $300 |
Good to know before you buy
- One credit is one text or one voice minute. Unused credits don't carry over.
- InterCloud9 can set up a CRM link for $100.
- Texting registration costs $20 for the brand and $15 plus $10 a month for the campaign.
- Purchases are non-refundable.
Dialing modes
| Mode | What it does | Lines per agent | Plan |
|---|---|---|---|
| Predictive | Dials at a ratio you set. InterCloud9 suggests starting at 2 | Up to 2 on Lite, up to 5 on Unlimited | Both plans |
| Auto | Adjusts lines to aim for dropped calls under 3%. Needs 3 or more agents | Varies | Both plans |
| Power | Dials at a fixed rate per agent | Up to 2 on Lite, up to 5 on Unlimited | Both plans |
| Manual | The agent dials each call | 1 | Both plans |
| Inbound | A campaign that only takes calls | No dialing | Both plans |
- Dropped calls
- Abandon rate shows per campaign. Auto mode aims under 3%
- Voicemail drop
- Pre-recorded messages when a machine answers
- Ringless voicemail
- Sold through the messaging credit packs. Each message needs a toll-free opt-out
Inbound calls and transfers
Inbound calls come in through a campaign set to take calls, or through the smart phone menu on return calls.
- Routing
- Phone menu, AI voice agent and transfers from the phone book
- Phone menu
- Opt-out, voicemail and transfer to a live agent
- Live transfers
- Phone book transfers and three-way calls
Phone numbers and spam labels
- Who supplies numbers
- InterCloud9. You can also verify a caller ID you already own
- Local presence
- Buy local or toll-free caller IDs by area code, usually ready in 1 business day
- Number rotation
- InterCloud9 suggests fresh numbers to avoid spam labels
- Spam label monitoring
- Yours, through the carrier registration apps
Do Not Call, calling hours and consent
- National Do Not Call list
- Lists can be scrubbed against the national list and mobile prefixes
- Your own do-not-call list
- Upload a list. A do-not-call outcome adds the number
- Calling hours
- Campaign limits use the called number's area code
- Opt-outs
- STOP for texts, and HELP returns instructions. Ringless messages need a toll-free opt-out line
Your liability, in writing The calling policy makes the agency fully responsible. Use the scrub, but keep your own Do Not Call subscription and consent records.
Texting and registration
- Plans with texting
- Simple Messaging credit packs, separate from the dialer
- Pictures
- Yes
- Carrier registration
- InterCloud9 files the 10DLC registration (US carrier registration for business texting) within a business day of your form
- Approval time
- 1 to 2 weeks
- Opt-out words
- STOP and HELP
Call recording and Medicare
- Recording
- Record All per campaign
- How long it's kept
- 30 days
- Export
- A CSV of recording links
- After you cancel
- Closed and purged. Thirty days without dialing does the same
The six years CMS's 2027 plan-year rule sets for Medicare sales calls won't fit in InterCloud9's 30 days. Download every recording to your own archive each month.
CRM and agency system connections
| Connects to | Type | How | What moves |
|---|---|---|---|
| Built-in CRM | CRM | Built in | Notes, outcomes, callbacks and templates |
| Salesforce | CRM | Web post | Creates or opens a lead when the agent clicks |
| Zoho CRM | CRM | Web post | Creates or opens a lead when the agent clicks |
| Zapier | Automation | Web post | Lead data to other apps |
| Open API | Automation | API | Dialer data both ways |
Web posts send lead fields out only. Calls and recordings don't log back. Zapier is billed separately.
Reporting and coaching
Reports
- Abandon rate by campaign
- Call outcomes
- Call detail export
Coaching
- Monitor, coach and barge
- Location and IP limits for agents
Getting started
Start the trial
Seven days with no card.
Verify caller ID
Buy or verify numbers, usually in a business day.
Upload and scrub a list
Load a CSV and run the Do Not Call scrub.
Register for texting
Send your brand form if you'll use credit packs.
Launch a campaign
Set calling hours, dial ratio and outcomes.
US-based support and a help center.
Contract and canceling
- Term
- No contract
- Canceling
- By written support ticket before renewal, or right away with no credit
- Your data
- Export calls, texts, recordings and lists within 30 days
Terms as of October 2026, from InterCloud9's terms.
What users say
What reviewers say most often, as of October 2026. Few dialer reviews exist, so these come mostly from texting users.
What users like
- Easy to use for texting
- Messages get delivered
What users dislike
- Trouble getting support
- Price
InterCloud9 alternatives
- ReadyModeFrom $199 a license per monthPredictive dialer with recordings kept longer
- PhoneBurnerFrom $140 a user per month, billed yearlyOne-line power dialing, no second call while you talk
- Mojo DialerFrom $89 a license plus $10 a user per monthMulti-line dialer with built-in lead data
- KixieQuote onlyMulti-line dialing with CRM logging
- AircallFrom $30 a user per month, billed yearly, 3-user minimumPhone system with a power dialer
See every option in insurance dialers.
Frequently asked questions
How much does InterCloud9 cost?
$69 a month for Single Lite User or $99 for Single Unlimited User, with the first month half off.
Is InterCloud9 a predictive dialer?
Yes. It also dials in power and manual modes, at up to five lines per user.
Does InterCloud9 scrub the Do Not Call list?
Yes, it scrubs against the national list and mobile prefixes, but you still need your own subscription. The agency stays responsible for compliance.
How long does InterCloud9 keep recordings?
30 days. Export the links before then.
Does InterCloud9 have a free trial?
Yes, seven days with no card.
How we researched this review. We based this review on the pricing, terms and product pages published by InterCloud9, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan InterCloud9 quit selling or a contract term that reads different now, let us know and send the link to the page where InterCloud9 has it. Somebody here pulls up that page and checks it before we change anything on ours.