InsBOSS review for insurance agencies: pricing, tasks and licensing
InsBOSS supplies back-office assistants from the Philippines and Colombia to P&C agencies. They handle policy paperwork, certificates, renewals and calls during your US business hours.
It fits agencies that want a low rate and clear rules on licensed work. The Flex plan is $1,100 a month for a full-time assistant you supervise yourself, and Premium is quoted.
- Best for
- P&C agencies that want a low hourly rate, or that want to supervise an assistant InsBOSS employs
- Price
- Flex is $1,100 a month for a full-time assistant. Premium is quoted. The $6 an hour InsBOSS advertises is its lowest rate across services, not tied to one plan
- Where they work
- The Philippines and Colombia
- Licensed staff
- No
- Dedicated or shared
- Dedicated
- Minimum term
- No lock-in on Premium. 30 days notice on Flex
- Languages
- English, with a Spanish-speaking service
Our take
InsBOSS sells two very different things. Premium is a managed service with quality control and a backup assistant, priced on a call. Flex is a flat $1,100 a month, and InsBOSS employs the assistant while you do all the supervising.
It spells out which tasks need a license better than most firms here, so you know what to keep in-house. The assistants aren't licensed.
Read the Flex agreement closely. It charges a full month to set up and a $25,000 fee if you want to hire the assistant yourself.
Pros
- Flex has a published monthly price
- Backup assistant included on Premium
- Clear list of tasks kept with licensed staff
- No lock-in contract on Premium
- Company computers and VPN for every assistant
- E&O and cyber coverage included with Premium
Cons
- Assistants aren't licensed
- No quality checks or oversight on Flex
- Flex setup costs a full month, and again for a replacement
- High fee to hire a Flex assistant directly
- No SOC 2 or ISO 27001 report listed
Pricing and setup fees
| Plan | Price | Billed | Who manages the assistant |
|---|---|---|---|
| PremiumAgencies that want InsBOSS to manageWhere most agencies start | Quote only | Monthly plans, full or part time | InsBOSS, with quality control and a backup assistant |
| FlexAgencies that supervise their own staff | $1,100 a month | Monthly, full time | You do. InsBOSS employs and pays them |
| Telemarketing and Spanish-speakingOutbound calls or Spanish clients | Quote only | Monthly plans | InsBOSS |
Prices as of October 2026. InsBOSS says its rates start at $6 an hour across its services, without naming the service. Premium is quoted, and Flex adds a setup fee equal to one month.
- Setup or placement fee
- None on Premium. On Flex the setup fee is one full month of service, and a replacement assistant carries a new setup fee.
What it would cost you
Cost per month
First-year cost
Cost per hour
Uses the Flex monthly price. The setup fee and any overtime are extra.
What they can do
- Licensed staff
- No. The assistants aren't licensed.
- Typical tasks
- ACORD forms, AMS data entry, applications and proposals, binding paperwork for licensed staff, endorsements, cancellations, reinstatements, renewals, certificates, audits, invoices, commission reconciliation, calls, carrier follow-up and policy downloads. Separate services cover telemarketing with appointment setting and live transfers, and Spanish-language client work.
What the assistants won't do. Selling, solicitation, negotiation, binding, coverage advice, recommending coverage changes, quoting with advice attached and signing policy documents stay with your licensed staff. Assistants prepare the paperwork and route coverage questions to you.
Who the assistants are
- Where they work
- The Philippines and Colombia
- Hours and time zone
- Your US business hours in Eastern, Central, Mountain or Pacific time. Premium full time is 8 hours a day and part time is 4. Flex overtime is billed at time and a half.
- Languages and phone work
- Assistants take inbound and outbound calls. A Spanish-speaking assistant service is offered.
- Insurance experience
- InsBOSS says each assistant gets more than 160 hours of P&C training in a six-week program covering ACORD forms, carrier portals and AMS work.
- Screening
- Each assistant passes InsBOSS's training and assessment program. Flex screening follows your requirements.
- Dedicated or shared
- Dedicated. A Flex assistant works only for you during contracted hours but may serve other clients outside them.
Agency systems and carrier portals
- AMS and CRM experience
- AMS360, Applied Epic, EZLynx, HawkSoft and QQCatalyst
- Carrier work
- Assistants use carrier portals from InsBOSS-issued computers over a company VPN.
- Devices and credentials
- InsBOSS-issued computers only, with role-based access and an encrypted company VPN
Client data security
Security
Company computers, role-based access, an encrypted VPN, activity monitoring software and NDAs for everyone who touches client data. InsBOSS lists no SOC 2 or ISO 27001 report.
Insurance
InsBOSS says E&O and cyber coverage are included with Premium.
Supervision and backup
- Who supervises
- Premium includes customer success, operations, quality control and account management, plus activity monitoring. On Flex you supervise the daily work and InsBOSS provides no quality checks.
- When the assistant is out
- Premium includes a backup assistant when yours is out.
- Replacement
- Flex aims to replace an assistant in about four weeks, depending on hiring conditions. Premium offers a money-back guarantee during setup for those who qualify.
Who employs them
- Employer
- InsBOSS. On Premium it employs and manages the assistant. On Flex, Ins Back Office Solution Systems, Incorporated is the legal employer and runs payroll, taxes and benefits while you direct the daily work.
Contract, exit and direct hire
- Minimum term
- Premium has no lock-in contract. Flex can be ended with 30 days written notice.
- Notice and exit
- Flex needs 30 calendar days written notice. If you end Flex in its second month or later, InsBOSS also charges one full month of service.
- Hiring the assistant directly
- On Flex you can hire the assistant after 30 days notice for a $25,000 conversion fee per assistant. Without that fee, the agreement bars you from hiring any InsBOSS assistant until three years after it ends.
InsBOSS alternatives
- Agency AidFrom $9 an hourHourly rates per tier, with Spanish speakers from Central America
- Elevate TeamsFrom $2,500 a month per assistant on a yearly planSet monthly prices and assistants based in Latin America
- Agency VAFrom $2,349 a month per assistantLicensed assistants and managed teams at published prices
- ArmasourcingQuote onlyNo setup fee and a 110-day replacement guarantee
- Cover DeskQuote onlySpanish service from Monterrey plus a pay-as-needed team
See every option in insurance virtual assistants.
Frequently asked questions
How much does InsBOSS cost?
Flex is $1,100 a month for a full-time assistant, and Premium plans are quoted. InsBOSS advertises rates from $6 an hour, but that is its lowest rate across services, not tied to one plan.
Are InsBOSS assistants licensed?
No. Binding, coverage advice and selling stay with your licensed staff.
Can I hire my InsBOSS assistant directly?
On Flex, yes, with 30 days notice and a $25,000 fee per assistant.
Who covers when my assistant is out?
Premium includes a backup assistant. On Flex, finding a replacement takes about four weeks.
How do assistants reach carrier portals?
From InsBOSS-issued computers over a company VPN.
How we researched this review. We based this review on the pricing, terms and product pages published by InsBOSS, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan InsBOSS quit selling or a contract term that reads different now, let us know and send the link to the page where InsBOSS has it. Somebody here pulls up that page and checks it before we change anything on ours.