Agency Aid review for insurance agencies: pricing, tasks and licensing
Agency Aid places dedicated remote assistants with US P&C agencies. Most work from the Philippines, with Spanish speakers in Central America and phone callers in Jamaica.
It fits small agencies that want help at a low hourly rate. Rates run from $9 to $15 an hour by tier, full or part time.
- Best for
- Small P&C agencies that want a dedicated assistant at a low hourly rate
- Price
- $9, $12 or $15 an hour by tier
- Where they work
- The Philippines, Nicaragua, Costa Rica and Jamaica
- Dedicated or shared
- Dedicated, full or part time
- Languages
- English, with a Spanish-speaking tier
Our take
Agency Aid has some of the lowest published rates here, and it trains assistants on simulated carrier and rater screens before they reach you. Experienced and Bilingual assistants can also work part time at 20 hours a week.
The site is thin on terms. There is nothing published on contract length, notice, replacement or backup cover.
Its task list includes quoting and binders, yet it publishes no license details. Settle licensing and the contract terms on the first call.
Pros
- Low published hourly rates by tier
- Full-time or part-time options
- Assistant is never split across clients
- Simulated quoting practice with accuracy scores before placement
- English and Spanish tier for client calls
Cons
- No license details for assistants who quote and issue binders
- No published contract, notice or replacement terms
- No AMS products named
- Security details are limited to malware protection and screen tracking
Pricing and setup fees
| Tier | Price an hour | Hours | What it adds |
|---|---|---|---|
| Trained VAService and quoting workWhere most agencies start | $9 | 40 a week | Pre-trained on service, quoting and renewal work |
| Experienced VAClient-facing work | $12 | 40 or 20 a week | Three or more years in insurance service, phone and email with clients and priority support |
| Bilingual VASpanish-speaking clients | $15 | 40 or 20 a week | Fluent English and Spanish and first in line for placement |
Hourly rates per dedicated assistant, as of October 2026. By our math, a full-time Trained VA at 40 hours a week comes to about $1,560 a month. Agency Aid says there are no hidden fees.
What they can do
- Typical tasks
- Quoting in carrier sites and raters, renewals and re-shops, billing follow-up and payments, endorsements and service requests, mortgagee and lienholder changes, document processing, client calls, texts and emails, CRM and AMS updates, binders and certificates, lender follow-up and first notice of claims.
Ask about licensing. Quoting and binders are on the task list. Confirm who holds the license before an assistant does either for you.
Who the assistants are
- Where they work
- Mostly the Philippines, with Spanish speakers in Nicaragua and Costa Rica and phone callers in Jamaica
- Hours and time zone
- Full time at 40 hours a week or part time at 20
- Languages and phone work
- The Bilingual tier is fluent in English and Spanish. Experienced and Bilingual assistants can talk to clients by phone and email.
- Insurance experience
- US P&C agency work. The Experienced tier has three or more years of insurance service experience.
- Screening
- A library of more than 900 training videos, simulated quoting with accuracy scores, an insurance boot camp and testing before placement
- Dedicated or shared
- Dedicated. Agency Aid never splits a placed assistant across clients.
Agency systems and carrier portals
- Carrier work
- Training uses simulated carrier and rater screens modeled on Progressive, Travelers, Safeco and others.
- Devices and credentials
- Malware protection on every workstation, plus optional screen tracking
Client data security
Security
Malware protection on every workstation and optional screen tracking. Agency Aid lists no SOC 2 or ISO 27001 report.
Supervision and backup
- Who supervises
- Agency Aid matches the assistant, helps onboard them and offers optional screen tracking at no charge. The Experienced tier adds priority support.
Who employs them
- Employer
- Agency Aid says it pays its assistants and offers them benefits.
Agency Aid alternatives
- InsBOSSFrom $6 an hourA clear licensed-task list and a backup assistant on Premium, by quote
- Elevate TeamsFrom $2,500 a month per assistant on a yearly planSet monthly prices, with a shortlist you choose from
- Agency VAFrom $2,349 a month per assistantLicensed assistants and managed teams at published prices
- ArmasourcingQuote onlyNo setup fee and a 110-day replacement guarantee
- PatraQuote onlyDedicated assistants from a large insurance-only firm
See every option in insurance virtual assistants.
Frequently asked questions
How much does Agency Aid cost?
$9 an hour for a Trained VA, $12 for an Experienced VA and $15 for a Bilingual VA.
Are Agency Aid assistants licensed?
Agency Aid publishes no license details. Ask before an assistant quotes or issues binders for you.
Can I hire a part-time assistant?
Yes, on the Experienced and Bilingual tiers. Part time is 20 hours a week and full time is 40.
Does Agency Aid have Spanish-speaking assistants?
Yes. The Bilingual tier is fluent in English and Spanish.
How we researched this review. We based this review on the pricing, terms and product pages published by Agency Aid, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan Agency Aid quit selling or a contract term that reads different now, let us know and send the link to the page where Agency Aid has it. Somebody here pulls up that page and checks it before we change anything on ours.