Insurance Agent App Certs on Demand review: pricing, certificates and AMS connections
Certs on Demand is the certificate module of Insurance Agent App, an online portal and a mobile app, both agency-branded, for independent agencies. Agency staff upload master certificates, and insureds then request basic certificates themselves. They can change the certificate holder details and make simple additional insured requests that need only a name and address.
The app delivers the certificate as a PDF to the insured and the certificate holder and logs it back to the agency.
- Best for
- Independent agencies that want commercial insureds to pull simple certificates from a branded app
- Type
- Insured self-service in a branded client app
- Price
- $382 a year up to 100 clients
- Monthly plans
- From $50 a month plus a setup fee
- Sold as
- Part of the whole Insurance Agent App
- Setup fee
- $449 to $10,000 on monthly plans
- Free trial
- No, demo after a short call
- Policy data from
- HawkSoft, EZLynx, QQCatalyst, AMS360 or Momentum, plus master certificates you upload
- Insured self-service
- Yes, for simple requests. The rest go to your CSRs
- Tracks vendor certificates
- No
Our take
Certs on Demand fits independent agencies that already use Insurance Agent App or want a branded client app, and that send the same certificates to new holders over and over. The price covers the whole app and follows your count of active clients, from $382 a year up to 100 clients.
The limit to know first is how narrow self-service is. Anything with special wording, endorsements or a waiver of subrogation goes to a CSR, so it cuts routine work without replacing certificate review.
Pros
- Unlimited certificates with no per-certificate fee
- Insureds change the holder details or add a simple additional insured, and complex requests go to a CSR
- The certificate goes to both the insured and the holder, and the agent is informed
- Activity writes back to HawkSoft, EZLynx, QQCatalyst, AMS360 and Momentum at the policy level
Cons
- Sold only as part of the full Insurance Agent App platform
- Insureds can't issue certificates with special wording or endorsements
- Staff upload master certificates by hand
- No holder-side tracking of third-party certificates
- Fees are paid in advance and aren't refunded
Plans and pricing
| Plan | Active clients | Price | Setup fee |
|---|---|---|---|
| Scratch | 0 to 100 | $382 a year | None |
| Plan A | 101 to 300 | $50 a month | $449 |
| Plan B | 301 to 700 | $85 a month | $499 |
| Plan C | 701 to 1,200 | $149 a month | $749 |
| Plan D | 1,201 to 2,000 | $199 a month | $1,200 |
| Plan E | 2,001 to 3,500 | $299 a month | $1,500 |
| Plan F | 3,501 to 5,000 | $399 a month | $2,000 |
| Plan G | 5,001 to 7,500 | $549 a month | $3,000 |
| Plan H | 7,501 to 10,000 | $799 a month | $4,000 |
| Plan I | 10,001 to 15,000 | $1,049 a month | $6,000 |
| Plan J | 15,001 to 20,000 | $1,399 a month | $8,000 |
| Plan K | 20,001 to 30,000 | $1,899 a month | $10,000 |
| Plan L | 30,001 to 40,000 | $2,599 a month | $10,000 |
| Plan M | 40,001 to 50,000 | $3,499 a month | $10,000 |
| Plan N | 50,001 to 65,000 | $4,699 a month | $10,000 |
| Plan O | 65,001 to 74,999 | $6,299 a month | $10,000 |
| Custom | 75,000 or more | Quote only | Quote only |
Prices as of October 2026, from insuranceagentapp.com/pricing. They cover the whole Insurance Agent App, and certificates are one feature of it. Active clients means clients with an active policy, so an agency with 500 of them pays $499 once, then $85 a month.
Good to know before you buy
- Certs on Demand is one part of Insurance Agent App and isn't sold alone.
- Paying a year upfront takes 15% off the setup fee and the first 12 months, but it isn't refundable.
- The setup fee covers branding and setting up your app.
Getting started
Book a demo
Start with a 15-minute call, then schedule the demo.
Brand the app
The one-time setup fee covers branding and setting up your app.
Upload master certificates
Drag and drop a master certificate, a saved certificate reused for new holders, for each insured into the admin dashboard.
Invite insureds
Use the email invite campaign to get commercial clients onto the app.
Phone support runs 9am to 5pm Eastern on weekdays, and email replies come within 1 business day. A 30-minute refresher session can be booked from the contact page.
Issuing certificates
- Who issues
- The app issues simple requests. Your CSRs handle the rest
- Policy data
- Master certificates staff upload, with policy details synced from the AMS
- Delivery
- A PDF goes to the insured and the certificate holder, and the agent is told
ACORD forms and policy data
Certificates come from the master certificates your staff upload, so they use whatever ACORD form you saved. Ask which forms the app can reissue before you buy.
Policy data syncs in real time from HawkSoft, every two hours from EZLynx and QQCatalyst, and daily from AMS360 and Momentum.
Self-service for insureds and holders
- Who uses it
- Insureds, in the agency-branded app on iOS and Android or the online portal
- What they can change
- The certificate holder's name and contact details, and simple additional insured requests that need only a name and address
- What goes to your staff
- Contract wording, special endorsements, non-standard additional insured terms and waivers of subrogation
The request form asks the insured to pick a policy and a need-by date. A waiver of subrogation stops the carrier from recovering its costs from the holder.
Integrations
| Connects to | Type | Direction | What it does |
|---|---|---|---|
| HawkSoft | AMS | Both ways | Policy data in real time |
| EZLynx | AMS | Both ways | Policy data every two hours |
| QQCatalyst | AMS | Both ways | Policy data every two hours |
| AMS360 | AMS | Both ways | Policy data daily |
| Momentum by NowCerts | AMS | Both ways | Policy data daily |
Activity, notes, tasks and documents write back at the policy level.
Security and audit trail
Who sees what
Insureds sign in to the agency-branded app or online portal. Agency staff manage master certificates in the admin dashboard.
Security
- Encrypted in transit and at rest
- Encrypted API calls with token checks
- Regular backups and monitoring
- Hosting partner holds a SOC 2 Type II report, shared under NDA
Contract and your data
- Term
- Month to month, or one yearly fee on Scratch
- Renewal
- Renews each month on the date of your first payment
- Canceling
- In writing by mail or email before the renewal date. Email counts once they confirm by reply
- Refunds
- None, including for a partial month or a downgrade
- Late payment
- 1.5% a month on unpaid balances, plus collection costs
From the terms of use last updated January 2026, checked October 2026. Ask how to get your data out before you cancel.
Insurance Agent App Certs on Demand alternatives
- Choices Agency AnywhereFrom $180 a yearCheaper hosted ACORD forms with a holder login add-on
- CertificialFree for agenciesFree, and reissues certificates to holders when policies change
- Certificate HeroQuote onlyStaff-side editor with contract checks for larger brokers
See every option in COI issuance and tracking software.
Frequently asked questions
How much does Insurance Agent App Certs on Demand cost?
Certificates are unlimited and included in every Insurance Agent App plan. Plans are priced by active clients, from $382 per year on the Scratch plan and $50 per month on Plan A, plus a one-time setup fee on paid plans.
Which agency management systems does Insurance Agent App integrate with?
HawkSoft, EZLynx, QQCatalyst, AMS360 and Momentum by NowCerts. Policy data syncs in from each one.
Can insureds add an additional insured or a waiver of subrogation?
Insureds can handle simple additional insured requests that need only a name and address. The agency's CSRs take requests for a waiver of subrogation, special endorsements or non-standard additional insured wording.
Is there a free trial?
No. Agencies book a 15-minute consult, then a demo.
Does Certs on Demand track certificates from vendors or subcontractors?
No. It issues certificates for the agency's own insureds and doesn't collect or track third-party certificates.
How we researched this review. We based this review on the pricing, terms and product pages published by Insurance Agent App Certs on Demand, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan Insurance Agent App Certs on Demand quit selling or a contract term that reads different now, let us know and send the link to the page where Insurance Agent App Certs on Demand has it. Somebody here pulls up that page and checks it before we change anything on ours.