InsurePay review for insurance agencies: fees, deposits and agency system connections
InsurePay lets clients pay premium by card, ACH or Apple Pay from a link, a Pay Now button or a widget on your website. Card payments reach your trust account the next business day.
It fits agencies and MGAs that also want to pay carriers electronically from their agency system. Pricing is a custom quote from sales.
- Best for
- Agencies and MGAs that want to collect premium and pay carriers from one platform
- Type
- Payment platform built for insurance
- Monthly price
- Quote only
- Card fee
- Quote only
- Who pays fees
- Processing costs can be passed to the client
- Deposits
- Next business day for card payments
- Agency systems
- Partners with Applied Systems, Vertafore and Acturis
Our take
InsurePay suits an agency that wants one platform for money coming in and money going out. Clients pay premium by link, and the agency sends carrier payments from its agency system through a program installed on an agency computer, approving each one.
Everything is quoted, so the demo matters. Use it to walk through a client payment and a carrier payment, including which account receives the money.
Pros
- Collects premium and pays carriers and vendors from one platform
- Your agency approves each carrier payment amount and date
- Next-business-day card deposits to trust accounts
- Clients get premium refunds by ACH through a refund portal
- SOC 2 exam completed in 2025
Cons
- Pricing and rates come only with a sales quote
- Payables needs a program installed at the agency
- A separate System Access Fee can appear on the client's card statement
Plans and fees
- How it's priced
- A custom quote for each product, given on a sales call
- Payables setup
- No upfront cost
Fees on each payment
| Fee | Amount | Who pays |
|---|---|---|
| Card and ACH processing | Quote only, from sales | Can be passed to the client |
| System Access Fee | Amount not published. An outside company charges it, and it is never refunded | The cardholder, as a separate line on the card statement. Your agency gets none of it |
From InsurePay's website, disclaimers and refund policy, checked October 2026.
Good to know before you buy
- InsurePay says it doesn't sit in the middle of your money. Payments go to your own account.
Where the money goes
- Merchant account
- Your organization's own account. InsurePay never holds the money along the way
- Processor
- Elavon, named as a partner in InsurePay's terms
- Where deposits go
- The collecting organization's account
- How fast
- Next business day for card payments
- Trust or operating account
- Card payments can go straight into a premium trust account
- Split funding
- Yes, a payment can be split across accounts. Ask which ones in the demo
Ways clients can pay
Accepted
- Credit cards
- Debit cards
- ACH bank transfer
- Apple Pay
Payment links, portal and autopay
- How you request payment
- Payment links by email or text, with the client's details filled in
- On your website
- A Pay Now button, an embedded payment widget or the API
- Autopay
- Automatic recurring payments
- Branding
- Pages and notices carry your brand
Agency system connections
| Connects to | Type | How | What it does |
|---|---|---|---|
| Applied Systems | Agency system | Partner | Named as a partner. Ask the demo team which tasks work from your system |
| Vertafore | Agency system | Partner | Named as a partner. Client payment requests from Vertafore are documented only for SIG BMS, a Canadian system. Ask about your US system |
| Acturis | Agency system | Partner | Named as a partner. Ask the demo team which tasks work from your system |
| InsurePay API | Developer | API | Custom payment flows |
Applied and Vertafore are named as partners without a product, so ask whether your system, such as Epic or AMS360, is covered.
Posting and reconciliation
Staff can send payment requests and track their status from the agency system. Carriers that use InsurePay match incoming agency payments automatically.
- Dashboard
- Payment history, pending payments and reports
- Carrier side
- Carriers are notified when an agency approves a payment
Refunds, chargebacks and returns
- Premium refunds
- You send the client a link to a refund portal, where they enter bank details. When the carrier's money arrives and a two-step check passes, the refund goes out by ACH
- Chargebacks and returns
- Ask in the demo. InsurePay publishes no chargeback or returned payment rules
Paying carriers and vendors
- Who you can pay
- Carriers and vendors, plus claims and commissions
- How
- Electronic payments you create from your agency system, in place of paper checks
- Approval
- Your agency approves each amount and deposit date
- Scheduling
- Recurring carrier payments with reminders and rules
- Setup
- A connection program installed at the agency, with no upfront cost
Pay-as-you-go workers' comp
Pay-as-you-go lets a workers' comp client pay each month based on actual payroll instead of an up-front estimate. The carrier sets it up, so it matters to you only if your carriers offer it.
- How it works
- InsurePay works out the premium from each payroll report, charges the payment method on file and tells both sides
- Payroll data
- Comes from payroll companies. InsurePay says it connects to 2,000 of them
- Carrier setup
- Through a carrier portal or a direct link to Duck Creek or Guidewire, in as little as 7 to 10 days
Getting started
Book a demo
Walk through a premium payment and a carrier payment, including which account receives the money.
Get a quote and sign
Sales quotes each product, and the terms are set in a Master Subscription Agreement.
Work with the implementation team
A dedicated team sets up your account.
Install the Payables connection
A program on an agency computer links InsurePay to your agency system.
Send your first payment link
Email or text a link, or add a Pay Now button to your website.
Support for payments at service@insurepay.com, for payables and claims at clearpay@insurepay.com, and by phone at 866-951-5469.
Security and PCI
Security
- Follows PCI DSS
- SOC 2 exam as of March 31, 2025, by A-LIGN
- Encrypted in transit and at rest
- Text message codes at login
Contract and your data
- Agreement
- Master Subscription Agreement
- Refunds
- Services aren't refundable
InsurePay alternatives
- ePayPolicy$25 or $50 a monthPublished prices, plus payables on its Enterprise plan
- AndDoneNo monthly fee. Card and ACH rates by custom quoteIPFS financing at checkout and checks mailed to vendors
- Applied PayQuote only, plus 3.5% on cards that clients usually payBuilt into Applied Epic and EZLynx, with financing at checkout
- Input 1$20 a month under $1,000 in payments, then no monthly feeCard and ACH payments plus its own premium finance company
See every option in insurance payment processing.
Frequently asked questions
How much does InsurePay cost?
InsurePay quotes each product on a sales call. It doesn't publish prices.
Can InsurePay pass fees to clients?
Yes, processing costs can be passed to the client. A separate System Access Fee may also show on the client's card statement.
Does InsurePay work with Applied Systems or Vertafore?
Both are listed partners, along with Acturis. Confirm your exact system in the demo.
Can payments go to my premium trust account?
Yes. Card payments reach trust accounts the next business day.
Can InsurePay pay carriers?
Yes. Payables sends electronic carrier payments that your agency approves.
How we researched this review. We based this review on the terms and product pages published by InsurePay, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan InsurePay quit selling or a contract term that reads different now, let us know and send the link to the page where InsurePay has it. Somebody here pulls up that page and checks it before we change anything on ours.