FBSPL review for insurance agencies: pricing, tasks and licensing
FBSPL is an outsourcing firm with an insurance practice. It supplies dedicated assistants, managed back-office teams and part-time licensed account managers.
It fits agencies that want a broad back office, from policy checking to accounting, under one contract. Every service is quoted.
- Best for
- Agencies that want a managed back-office team or part-time licensed account managers
- Price
- Quote only. No onboarding fee
- Licensed staff
- Licensed account managers, part time
- Dedicated or shared
- Dedicated assistants or managed teams
Our take
FBSPL covers a lot of ground, from quotes and policy checking to claims and commission work. It says each assistant has a backup team, and onboarding costs nothing.
Its Licensed Account Management service is one of the few licensed options here. Ask which states and lines the managers hold.
Insurance is one of several industries it serves. FBSPL was founded in India but publishes no location for its assistants, and no minimum term or notice period either.
Pros
- No onboarding fee
- Backup team behind each assistant
- Part-time licensed account managers available
- Wide task menu, including accounting and claims
- ISO 27001 listed on its security page
Cons
- No published rates
- Assistant location isn't listed
- No published minimum term or notice period
- Choosing your assistant isn't covered
Pricing and setup fees
- How it's priced
- Quote only, after a consultation. Payment terms are set with an account manager.
- Setup or placement fee
- None. FBSPL advertises zero onboarding fees for its insurance assistants.
What they can do
- Licensed staff
- Available on one service. FBSPL sells Licensed Account Management with part-time licensed account managers. Its other services don't claim licensed staff.
- Typical tasks
- Quote preparation, policy checking, pre-underwriting support, policy issuance, endorsements, renewals, loss runs, certificates, claims processing and tracking, insurance accounting, commission reconciliation and customer support by phone, email and chat.
Who the assistants are
- Hours and time zone
- Hours set to your time zone, with customer support offered around the clock
- Languages and phone work
- Customer support covers inbound calls, outbound follow-up, email and live chat.
- Insurance experience
- Staff trained on insurance work and agency systems, across P&C and employee benefits
- Screening
- Background checks and NDAs for staff, with ongoing security training
- Dedicated or shared
- Both. FBSPL offers dedicated assistants and fully managed teams. Licensed account managers work part time across clients.
Agency systems and carrier portals
- AMS and CRM experience
- Applied Epic and AMS360
- Devices and credentials
- Device management, endpoint security, biometric door access, a firewall and camera monitoring
Client data security
Security
FBSPL's security page lists ISO 27001, along with device management, endpoint security, biometric door access and camera monitoring.
Supervision and backup
- Who supervises
- FBSPL supervisors back each assistant with quality checks, audit-ready logs and escalation paths.
- When the assistant is out
- FBSPL says backup cover is built in, with a full backup team behind each assistant.
Who employs them
- Employer
- FBSPL. Its terms say the specialists it provides are its employees, not yours.
Contract and exit
- Notice and exit
- You cancel by emailing FBSPL.
FBSPL alternatives
- PatraQuote onlySOC 2 and ISO 27001, with licensed small-account managers
- SelectsysQuote onlyWorkflow desks with trained backups and a SOC 2 badge
- ReSource ProQuote onlyManaged operations at scale with ISO 27001 plus SOC 1 and SOC 2 Type I
- Agency VAFrom $2,349 a month per assistantPublished starting prices for one assistant or a team
- Insuserve-1Quote onlyInsurance-only back office with a free trial week
See every option in insurance virtual assistants.
Frequently asked questions
How much does FBSPL cost?
FBSPL quotes after a consultation. It charges no onboarding fee.
Does FBSPL have licensed staff?
Its Licensed Account Management service uses part-time licensed account managers. Its other services don't claim licensed staff.
Who covers when my assistant is out?
FBSPL says a backup team stands behind each assistant.
How do I cancel FBSPL?
By email to FBSPL. No notice period is published.
How we researched this review. We based this review on the terms and product pages published by FBSPL, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan FBSPL quit selling or a contract term that reads different now, let us know and send the link to the page where FBSPL has it. Somebody here pulls up that page and checks it before we change anything on ours.