AgencyPro review: pricing, downloads and accounting
AgencyPro is a Windows agency management system for independent and captive P&C agencies. It holds clients, policies, ACORD forms and carrier downloads, and it runs a full general ledger from policy entry.
It fits agencies that bill some policies themselves and want their books in one place. Agency Software quotes it after a demo, and it runs on your own server or a hosted desktop.
- Best for
- Independent and captive P&C agencies that want the general ledger in their AMS
- Lines
- Personal and commercial P&C, including workers comp
- Price
- Quote only. Yearly maintenance for updates and support
- How it runs
- Windows program on your own server, or hosted by EME Cloud for about $30 a user a month
- Carrier downloads
- IVANS and direct AL3 downloads, with optional Download and Download Plus modules
- Accounting
- Full general ledger, agency bill, direct bill and trust account transfers
- Contract
- License for one office and five users, plus yearly maintenance
- Demo or trial
- Live demo. No free trial
Our take
AgencyPro suits a P&C agency that bills some policies itself and wants the general ledger to come straight from policy entry, with no QuickBooks on the side. Carrier payables, producer commissions and trust account transfers all live in one system.
The trade-off is how it runs. It is a Windows program on your own server, so you either keep that server healthy or pay EME Cloud to host it, and downloads for commercial lines and direct bill statements need the Download Plus module.
Pros
- Full general ledger, cash or accrual, fed by policy entry
- Agency bill, direct bill and trust account transfers
- Over 850 ACORD forms with prefill and batch certificates
- WebView logs staff in to over 130 carrier websites
- Data stays on your own server if you run it yourself
Cons
- No published software prices
- Runs on your Windows server unless you pay for hosting
- No mobile app, client portal or public API
- Commercial and statement downloads need Download Plus
- Downloads run from one workstation
Plans and pricing
- How it's priced
- Quote only. A software license plus a yearly maintenance fee, billed in advance
- What sets the price
- Your users and offices, the edition and the download modules you add
- What the license covers
- One location and up to five users. Branch offices and more users cost extra
- Who to ask
- Agency Software sales at 800-342-7327
| Fee | Price | When it applies |
|---|---|---|
| Hosting through EME Cloud | About $30 a user a month | If you don't run your own server |
| SQL edition upgrade | $200 a user | Current customers, 5-user minimum |
| Download and Download Plus | Quote only | Optional download modules |
| Combining datasets | Quote only | Merging two AgencyPro datasets. Accounting can't be merged |
| Backup copy for hosted agencies | Quote only | When Agency Software sends you a backup |
From Agency Software's cloud page and SQL edition flyer, checked October 2026. EME Cloud is a separate company that Agency Software recommends.
Good to know before you buy
- Updates and support stop without an active maintenance subscription.
- The SQL edition, on Microsoft SQL Server, suits agencies with 5 to 99 users.
- Agency Software's March 2026 newsletter said billing was moving to the Harris HighRadius portal.
Clients and policies
Each client holds family members, policies, claims, vehicles, drivers, equipment, property, coverage limits, certificate holders, notes and documents. Downloaded renewals show the percent change from last term's premium.
- Policies
- Endorsements, x-dates (renewal dates) and the full term premium on each transaction
- Notes
- Stamped with the time and rep. They can be added to but never edited
- Change log
- TFile logs changes to clients, policies, forms, notes, images and ticklers
- Several offices
- Separate datasets, such as a second agency. Branch offices need their own license
Carrier downloads
- Download routes
- IVANS, the network most carriers use to send downloads, or AL3 files (the carrier download format) from carriers such as Progressive
- Policy downloads
- Personal lines with the Download module. Download Plus adds commercial policies such as BOP (business owner's policy), workers comp, general liability and commercial auto
- Commission downloads
- Direct bill statements with Download Plus, posted to direct bill reconciliation
- eDocs and claims
- From select carriers, with Download Plus
- How staff run it
- The EZ Download Manager pulls the IVANS inbox from one workstation
- Unmatched downloads
- Matched by policy number. The rest wait in the Suspense Manager. Policies post to accounting once staff update the status
- Carrier websites
- WebView logs staff in to over 130 carrier websites
- Carrier list
- Agency Software publishes a certified carrier list by line on its site
Certificates, ACORD forms and claims
- ACORD forms
- Over 850 ACORD forms for all states, prefilled from client, vehicle, driver and property records. VIN lookup fills basic vehicle data
- Certificates
- Fill one certificate and send it to hundreds of holders from the holder list
- Policy changes
- Entered as endorsements. Downloaded changes create the endorsement with the premium change
- Claims
- A claims tab on each client, plus claims downloads from select carriers
- Commercial surveys
- More than 200 commercial survey questionnaires
Rating and quoting
- Raters that connect
- None listed. Quotes and policies come in as AL3 downloads from carriers or raters
- Planned
- SquareRisk and Liberty Mutual connections for commercial quoting and binding, on the 2026 roadmap in Agency Software's December 2025 newsletter. Ask whether it has shipped
Accounting and commissions
Agency bill and direct bill
- Agency bill invoices, statements and payments against one or several policies
- Return premiums and bounced check handling
- Direct bill reconciliation, with downloaded statements on Download Plus
- Trust account deposits and transfers of earned commission
General ledger
Built in, on a cash or accrual basis. Policy entry feeds it, with balance sheet, trial balance, journal entries and month-end and year-end close.
- Producer commissions
- Commission grids by carrier and rep prefill each policy. Rep payables pay producers
- Payables
- Carrier and producer payables, check printing and payroll entries
- Bank reconciliation
- Built in, with reconciliation reports
- QuickBooks
- Not needed. No QuickBooks connection is listed
Documents, email and e-signature
- Storage
- On your server or the hosted server
- Sent through Outlook or SMTP, with history saved to the client
- E-signature
- Sign ACORD forms before emailing. Docubee handles signature requests
- Letters
- A word processor with ready-made sales letters and mailing labels
- Print to the file
- The Agency Software Printer saves any document, email or web page to the client
Tasks, texting and phones
- Tasks and reminders
- Ticklers and a calendar with pop-up alarms for one user or a group. Notes can set ticklers
- Texting
- Send a text from the client screen, or text a reminder to the rep or client
- Phones
- A phone and messaging connection through Ivrnet
Mobile and client portal
Staff on the go
No mobile app. The EME Cloud hosted version opens in a web browser on most devices.
Clients
No client portal for AgencyPro. Agency Software's December 2025 newsletter lists a portal and app for its separate browser product, Agency2Go, on the 2026 roadmap. Ask whether it has shipped.
Integrations and API
| Connects to | Type | Direction | What it does |
|---|---|---|---|
| IVANS | Carrier downloads | Into AgencyPro | AL3 policy downloads, plus statements, claims and eDocs on Download Plus |
| Direct carrier AL3 files | Carrier downloads | Into AgencyPro | Downloads from carriers outside IVANS, such as Progressive |
| Docubee | E-signature | Both ways | Signature requests from inside AgencyPro |
| Microsoft Outlook | Both ways | Sends email and imports contacts | |
| Ivrnet | Phones | Both ways | Calls and messages |
| EME Cloud | Hosting | Runs it | Hosted desktop in a web browser |
- API
- No public API. A paid API subscription, ASI Connect+, is on the 2026 roadmap in Agency Software's December 2025 newsletter. Ask whether it has shipped
Hosting and product status
- How it runs
- Installed Windows program on your server and workstations, or hosted by EME Cloud
- Computers
- Windows 10 or 11 Pro, or Windows Server 2016 to 2022, on a wired gigabit network
- Editions
- Standard network install, or AgencyPro SQL on Microsoft SQL Server
- Product status
- Current. The SQL edition was updated February 26, 2026. Agency2Go, a separate browser product, is getting full accounting
Getting started
Book a demo
A live walk-through, then a written quote. Ask it to name the download module you need.
Choose where it runs
Your own Windows server, or hosting through EME Cloud.
Set up accounting
Agency Software sets up your chart of accounts and includes four hours of accounting training.
Turn on downloads
Ask carriers to send downloads. Agency Software advises against a carrier initial load when you convert from another system.
Train your staff
Account managers train you, and webinars cover certificates, accounting and workflow.
Support and training
- Channels
- Toll-free phone, email, tickets with a callback and remote sessions
- Hours
- Monday to Thursday 7 a.m. to 4 p.m. Pacific, Friday until 3 p.m.
- Training
- Account managers, webinars, manuals and video tutorials
- Needs
- An active maintenance subscription
Security
How client data is protected
- Permissions that set which employees see what
- Encrypted password fields
- Optional encryption of Social Security numbers and personal data
- Backup and restore rebuilt to resist ransomware
- Notes that can't be edited
Contract and your data
- License
- One location and up to five users unless you buy more
- Maintenance
- A yearly fee, billed in advance, for updates and support
- Your data when you leave
- Your data stays on your server. Hosted agencies pay a fee for a backup copy, so ask for the amount
From Agency Software's product pages and FAQ, checked October 2026. No standard agreement is published.
AgencyPro alternatives
- HawkSoft$99 a seat a monthPublished price, cloud data, month-to-month terms
- Newton by Agency SystemsQuote onlyAnother long-running Windows AMS with a built-in general ledger
- EclipseQuote onlyNo long-term contract, per the vendor, with a full accounting plan
- XanatekQuote onlyBilled monthly by user count, with its own rater
See every option in insurance agency management systems.
Frequently asked questions
How much does AgencyPro cost?
Agency Software quotes it after a demo, with a yearly maintenance fee for updates and support. Hosting through EME Cloud runs about $30 per user a month.
Is AgencyPro cloud based?
No. It installs on your Windows server, and EME Cloud can host it so staff open it in a browser.
Does AgencyPro have a general ledger?
Yes. The full general ledger runs on a cash or accrual basis, so you don't need QuickBooks.
Does AgencyPro download commercial policies?
Yes, with the Download Plus module. The basic Download module covers personal lines.
Can I get my data out of AgencyPro?
Yes. It sits on your own server, and hosted agencies pay a fee for a backup copy. Ask for the amount.
How we researched this review. We based this review on the pricing, terms and product pages published by AgencyPro, reviewed in October 2026, together with our team's experience working with insurance agents and agency owners since 2008.
Corrections
Vendors change their pricing all the time and they don't email us when they do. So if you see a price on here that's gone up, a plan AgencyPro quit selling or a contract term that reads different now, let us know and send the link to the page where AgencyPro has it. Somebody here pulls up that page and checks it before we change anything on ours.